United States Postal Service

1.9
141 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 21 Magothy Bridge Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21 Magothy Bridge Rd, Severna Park, MD
21146, United States

Hours

Reviews

1.9
141 reviews
5 stars
25
4 stars
7
3 stars
3
2 stars
2
1 star
104

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of professionalism.

Package Issues

Many customers reported missing or stolen packages, with claims of mail being delivered to the wrong addresses and issues with tracking.

Facility Problems

The drop-off box and self-service kiosks were frequently reported as broken, causing inconvenience for customers trying to send packages.

Communication Issues

Customers experienced difficulty reaching the post office by phone, often encountering busy signals or no response.

Inconsistent Experiences

While many reviews were negative, a few customers reported positive experiences with friendly staff and efficient service.
  • MT
    Mike Thomas
    Jan 2, 2026
    1.0
    A very unpleasant place.
  • NK
    Nicole Koontz
    Dec 17, 2025
    1.0
    A package of mine went missing at this post office.
  • NP
    N P
    Nov 21, 2025
    1.0
    I shipped a package to a resident of MD. this location was the PO it went through to be delivered. the tracking was updated with a failed attempt to deliver b/c the business was closed. however, there was staff there to receive deliveries. i called and was able to speak with a lady that confirmed my package was there and i scheduled a redeliver date for the next day. package was never redelivered and tracking has still not updated. I've called multiple times and have been unable to get anyone on the phone. after seeing some of these reviews, I now believe someone that works there stole my package.
  • EN
    Ebote Ngulle
    Oct 19, 2025
    1.0
    Should have checked the reviews before coming here. Was going to drop off packages, got here and the bin is broken. Now realizing it's been in this state for several months. Why advertise self service options when a major part of that service is not available. Its a shame.
  • RW
    Realite Williams
    Oct 1, 2025
    1.0
    If I could give 0 stars I would. If you move and keep receiving old mail from the previous owner just mail it to the new owner. After going to USPS twice and giving them a stack of mail, it got delivered right back to me. This post office does not answer the phone as well.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.