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United States Postal Service

1.9
(145 reviews)

Business Details

21 Magothy Bridge Rd, Severna Park, MD
21146, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 21 Magothy Bridge Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
21 Magothy Bridge Rd, Severna Park, MD
21146, United States

Hours

Reviews

1.9
145 reviews
5 stars
25
4 stars
7
3 stars
3
2 stars
2
1 star
108

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers feeling uncomfortable and dissatisfied with their interactions.

Package Handling

There are multiple reports of packages being lost, stolen, or not delivered as promised, leading to significant frustration among customers.

Facility Issues

The drop-off box has been reported broken for an extended period, and self-service kiosks are frequently out of order, causing inconvenience.

Appointment Management

Customers expressed dissatisfaction with the handling of appointments, particularly for passport services, with instances of last-minute cancellations and unprofessional behavior.
  • AT
    Alex Tougas
    6 days ago
    1.0
    I went here for a newborn passport photo with my son. The older white woman was extremely rude (confirmed by other reviews here) and made us extremely uncomfortable until I said something. The post office is meant to serve the public and should not be a place of anxiety.
  • AC
    Amanda Chambers
    Feb 3, 2026
    1.0
    I went to pick up some mail that was being held. It was really nice to stand in line with about 30 other people trying to get their mail! The customer service rep working the retail area was really pleasant as she yelled at everyone to leave and wait in the lobby to pick-up mail. When asked if someone would be in the lobby to help, she stated "I'm not a supervisor!" Super helpful response! I still don't have mail. Gave up and left after 20 minutes with nobody showing up to help. USPS staff were utterly useless, but at least the people I got to wait with were really nice!
  • TS
    Toi-Marie Sullivan
    Jan 22, 2026
    1.0
    My package was labeled delivered yesterday but was not delivered. I was told by the Severn location that the Severna Park is the actual location the drivers come out of and for me to contact them. I have literally called them from 9am to 1:55pm and no one has answered the phone. I cant put a claim in online until tomorrow due to their 24 hour rule, which pisses me off. How can the USPS not answer the phone. How can they mark delivered when it has not been delivered!
  • JA
    Julie A
    Jan 14, 2026
    1.0
    Fix the inside drop off box. Its been broken for like a year now.
  • MT
    Mike Thomas
    Jan 2, 2026
    1.0
    A very unpleasant place.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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