United States Postal Service

2.2
91 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 819 Reece Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
819 Reece Rd, Severn, MD
21144, United States

Hours

Reviews

2.2
91 reviews
5 stars
23
4 stars
3
3 stars
3
2 stars
4
1 star
58
  • AG
    AshleyR Glasper
    Dec 14, 2025
    1.0
    I was advised to visit this Severn, MD post office because another location had run out of stamps for mailing my wedding invitations. I deeply regret going here. The employee, Pani, displayed no customer service or empathy. I asked for clarification on fees because another branch had quoted me a different price. Instead of patiently explaining, he spoke in a condescending and dismissive manner, repeatedly saying things like, “I just explained it to you,” and his demeanor made me walk out. This tone was off-putting and inappropriate for anyone claiming to work in customer service. I was trying to ensure my invitations were handled correctly, and his behavior made the situation unnecessarily stressful. His co-worker, who could see that I was visibly upset, did not offer any assistance or attempt to de-escalate the situation. The entire experience left me feeling dismissed, frustrated, and unvalued as a customer. This location’s customer service is horrible, and I will never return. I will stick with UPS for future mailing needs.
  • TA
    Tina's Ads
    Dec 1, 2025
    2.0
    Dropped off a pair of shoes in a box to be shipped. Had a QR code. Clerk generated a label and stuck it on the box and when asked me if I needed a receipt I said "No". Then low and behold, the package disappeared. IT was never scanned & I do not have a receipt!!! WHERE IS MY SHOES
  • MP
    Mister Eldon Payne
    Jan 28, 2025
    5.0
    No waiting in line. Great service
  • AA
    Acovi006
    Dec 9, 2016
    1.0
    This is absolutely the WORST post office that I have EVER been to. They are very slow, NEVER answer the phone, do not deliver packages on time, but scan them on the day it's suppose to arrive and the workers are the rudest. They would get 0 stars from me if I could post that.
  • L4
    love 4ever
    Sep 6, 2016
    1.0
    So severn mail for certified mail with a signature.....i was waiting for a package all day finally 7pm, i was within a few paces of my home and the mail woman ran out of her car and didnt even knock on the door just left the certified mail reciept at my door and ran all within less than 3 seconds. I had to chase her down and when i saw what she did and told her about it she was offended about doing her job... severn mail is the most unprofessional thing ive ever witnessed. Who delivers mail in an rhyme stone hat and yoga pants and a graphic tee. The post office isnt much better... just DO YOUR JOB!! And stop complaining about it and rolling your eyes there are several jobs out there.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.