United States Postal Service

2.6
122 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 816 E Salisbury Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
816 E Salisbury Pkwy, Salisbury, MD
21801, United States

Hours

Reviews

2.6
122 reviews
5 stars
39
4 stars
8
3 stars
3
2 stars
4
1 star
68

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are reported as rude and unprofessional.

Delivery Issues

Numerous complaints about lost packages, incorrect deliveries, and poor handling of mail have been noted, leading to frustration among customers.

Long Wait Times

Customers frequently mention long lines and slow service, particularly during peak hours, which contributes to a negative experience.

Inconsistent Experience

While some customers report excellent service and efficiency, others have had very negative experiences, indicating inconsistency in service quality.

Passport Services

There are significant complaints regarding passport services, including unavailability of staff and poor customer interactions.
  • DC
    Deb Clark
    6 days ago
    1.0
    They suck. Constantly getting others mail. Have reported to supervisors on rt 50 in salisbury, md. Nothing changes
  • BJ
    Betty J
    Nov 10, 2025
    5.0
    The employee very friendly and answered all my questions
  • DW
    David Walker
    Sep 23, 2025
    5.0
    I visited this post office last week and even though it wasn't service with a smile, I got what I came for, bought what I needed and left without a line and without a whole bunch of foolishness. I will return to this post office any time I am in Salisbury.
  • RR
    Ronesha
    Aug 26, 2025
    1.0
    They won't deliver my package which should have been left at my door or in my mailbox. Claimed no one was home when I was in my living room and NO ONE knocked. Just left a paper on my door. Went in (which i am disabled and should not have had to go through all this) they said someone would resend my package today but no one did. I want my delivery. Every time I call, someone says hello and hangs up. I want my items.
  • MM
    Megan Mills
    Jul 18, 2025
    1.0
    Had to come to this specific post office because it is the Main Branch. Worst experience ever!!!!! I had mailed a money order the previous month to pay a bill. Somehow in the delivery process the envelope was torn in half, including the money order. I had to come to a main branch post office to complete a form to reissue the money order. When i came in and explained why I was there the woman was like, "i dont know what form you are talking about." Excuse me? I was told to come here because this specific post office handles this. Then she looks at me and says i have to pay a fee because i tore the money order. What?!?! I just explained it to you what happened. I sure didnt mail it torn in half! Pathetic excuse of a postal service. If you dont have to come here, DON'T!!!!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.