United States Postal Service

2.5
123 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 816 E Salisbury Pkwy to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
816 E Salisbury Pkwy, Salisbury, MD
21801, United States

Hours

Reviews

2.5
123 reviews
5 stars
39
4 stars
8
3 stars
3
2 stars
4
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several specific incidents of poor treatment and lack of professionalism.

Delivery Issues

Frequent complaints about lost packages, misdelivered mail, and failure to deliver items as promised.

Long Wait Times

Customers consistently noted long lines and slow service, often with only one employee available to assist.

Mixed Experiences

While some customers praised specific employees for their helpfulness, overall experiences varied widely, with many expressing frustration.
  • IM
    India Marshall
    Dec 29, 2025
    1.0
    Dropped 2 packages off last month inside at their drop off. I didn't know anything about a selfcheckout being it already had labels on both boxes.The company only recieved one device. And the other never arrived. I've lost money and the device as a result. I came in today and basically was told its no way to recover the box. Basically no lost and found. I was also told they have no cameras inside where the drop off box is. The company wont work with me and the box was clearly stolen on the inside. No way one was scanned and not the orher. Way to ruin the rest of my year.
  • DC
    Deb Clark
    Nov 18, 2025
    1.0
    They suck. Constantly getting others mail. Have reported to supervisors on rt 50 in salisbury, md. Nothing changes
  • BJ
    Betty J
    Nov 10, 2025
    5.0
    The employee very friendly and answered all my questions
  • DW
    David Walker
    Sep 23, 2025
    5.0
    I visited this post office last week and even though it wasn't service with a smile, I got what I came for, bought what I needed and left without a line and without a whole bunch of foolishness. I will return to this post office any time I am in Salisbury.
  • RR
    Ronesha
    Aug 26, 2025
    1.0
    They won't deliver my package which should have been left at my door or in my mailbox. Claimed no one was home when I was in my living room and NO ONE knocked. Just left a paper on my door. Went in (which i am disabled and should not have had to go through all this) they said someone would resend my package today but no one did. I want my delivery. Every time I call, someone says hello and hangs up. I want my items.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.