The UPS Store

Reviews

• JP

  jason passarell

  6 days ago
  3.0
  We’re a busy, dynamic family and occasionally have Amazon returns. This store consistently makes the return process efficient and seamless, and each transaction is handled very well. That said, each time I visit, the body language at the counter feels unwelcoming, almost as if I’m an inconvenience. I make a point to greet staff with a “Good morning” and engage in small talk to set a positive tone, but the interaction remains cold. Notably, the atmosphere only changed when Sammy came out, which made a noticeable difference. When customers feel compelled to say, “I hope you have a better day” at 8:37 a.m., with no line in the store, that speaks volumes. The service itself is excellent, but the customer experience could be warmer.
• DS

  Dwight Sampson

  Jan 4, 2026
  5.0
  To try to win a gift card n to let UPS know they have good employees on they're team. I visited the UPS store down by Salisbury University the #1791 store a Ms.Elaina helped me. She was courteous, nice,efficient,friendly,n very Seasonly aware. Even said Merry Christmas and Happy New Year,This was on the 27th.
• CC

  chris

  Dec 17, 2025
  1.0
  Was told by who I can only assume was a manager that a UPS employee at the counter isn't capable of answering questions or assisting on a UPS package inside of a UPS store... concerning considering anyone who needs help for any reason shouldn't expect to receive it here.
• KG

  Karen Gallina

  Nov 19, 2025
  5.0
  Simmy and Kelly were extremely polite. On my first visit Simmy proceeded one return for me. He told me that my 2 other returns were USPS. I explained to him that USPS said to take them to UPS. He said no USPS and showed me where the bar codes clearly showed USPS. I thanked him and left and headed to United States Postal Service. At United States Postal Service she told me she was unable to scan or print the labels or codes for me and I would have to return to UPS. So when I returned to UPS this time Kelly assisted me. I explained the situation to her. Simi was there and he said these are clearly United States Postal Service items to be returned, but we will do it for you and we will not charge you. Simmy told Kelly to go ahead and help me and print the labels and take the returns for me. What a breath of fresh air it was to deal with two kind, wonderful customer service people. They deserve to be acknowledged. Both Kelly and Simi made my experience at UPS today. Very pleasant and I will definitely be returning to that location.
• MR

  Melissa Rheel

  Nov 12, 2025
  1.0
  Blatant disrespect from a young male employee (white, black hair). He wouldn’t look at me, speak a word, ignored my “thank you,” and contined to ignore me when I repeated myself. That’s not just poor service, it's discrimination. No customer should be treated like a second class citizen. UPS needs to train their staff on basic respect and accountability.

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