United States Postal Service

2.1
132 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7000 Golden Ring Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7000 Golden Ring Rd, Rosedale, MD
21237, United States

Hours

Reviews

2.1
132 reviews
5 stars
28
4 stars
9
3 stars
3
2 stars
5
1 star
87

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight extremely poor customer service, with staff described as rude, dismissive, and unhelpful.

Mail Delivery Issues

Customers frequently report lost or undelivered mail, with many expressing frustration over the reliability of mail delivery from this location.

Long Wait Times

Many customers experienced long wait times due to insufficient staff, often leading to frustration and dissatisfaction.

Management Concerns

Several reviews suggest a need for better management and training of staff to improve customer interactions and service quality.
  • MH
    marcus holcomb
    2 days ago
    5.0
    Best around...
  • HD
    Harvena Diggs
    Dec 29, 2025
    1.0
    Horrible service DISRESPECTFUL workers act like they’re not getting paid to work or they didn’t know the job description that they signed up for !
  • NR
    Nicole Reynolds
    Dec 23, 2025
    1.0
    This is by far one of the worst offices in Baltimore county the chicks are Very rude, very disrespectful inconsiderate have attitudes when you asking them anything especially the two chicks at the end one dark skin one and one with two nose rings, she basically one her phone the whole time as she deals with customers and mugging her face up and down as you are talking to her. This location needs a serious shake up and it will be fine.
  • AD
    Ana D
    Dec 5, 2025
    1.0
    Update 12-18-25 Got off the phone with I believe to be postmaster Miss Green, since she left me a voicemail 2 weeks ago regarding my mail. I was giving some time to see if my missing mail was going to come days after it was supposed to arrive and since it never did I got back to get. However all I got from them was attitude and how they don’t know the reason why my mail isn’t coming. Worst post office ever, recently moved to Maryland and I have only received my mail 2 times in a month. I’ve come and complained 3 times and they just try to brush it off saying there’s a scanning delay but my inform mail said I’m Supposed to be receiving mail. I have Surveillance video proving how they haven’t been delivering my mail, but they still insist there isn’t any mail for me and they are delivering everything when there is.
  • SA
    shakil aslam
    Dec 5, 2025
    1.0
    Post Office – 7000 Golden Ring Rd, Rosedale, MD 21237 I usually don’t leave negative reviews, but my experience at this post office has been consistently frustrating, and it feels important to share. The customer service at this location is honestly some of the worst I’ve ever seen. Every time I come here, the staff acts like helping customers is an inconvenience. They are extremely rude, dismissive, and impatient, even when you’re simply asking normal questions or trying to understand their instructions. Instead of offering guidance or speaking respectfully, they respond with attitudes and short, sharp answers. It almost feels like they forget they are working in a customer-facing job. I’ve seen multiple people in line being treated the same way, so it’s definitely not a one-time issue. The energy inside this place is stressful from the moment you walk in. The lines move slowly, and when it’s finally your turn, you’re met with hostility instead of basic courtesy. There’s no professionalism, no friendliness, and no willingness to help. I’ve left this post office more stressed and upset than when I walked in. This location seriously needs better management, better training, and employees who know how to treat people with respect. Until then, I’ll be avoiding this post office if I can—and I recommend others do the same.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.