Brand Certified
United States Postal Service
2.7(150 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
500 N Washington St, Rockville, MD
20850, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 500 N Washington St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
2.7
150 reviews
5 stars
47
4 stars
14
3 stars
8
2 stars
10
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some employees praised for their friendliness and helpfulness, while others are described as rude and unprofessional.
Staffing Issues
Many reviews mention understaffing leading to long wait times and poor service, particularly during busy hours.
Delivery Problems
Numerous customers reported issues with mail and package delivery, including misdelivered items and delays.
Phone Support
Customers expressed frustration with the inability to reach staff via phone, often being left on hold or receiving no response.
Mixed Experiences
While some customers had positive experiences with specific employees, overall sentiment reflects a lack of consistent quality in service.
- MGMelissa GarcíaJan 23, 20265.0The person who helped me was a very kind young man. It was my first time sending a certified package, and he patiently answered all my questions and guided me through the process with a great attitude. We need more people like him!
- CLCourtney LeeJan 7, 20264.0The person who does fingerprinting is not available on Tuesdays (as of Jan 2026). The process itself is fast and $50 but you may encounter wait time as it’s a walk-in service.
- JJJULIANJan 2, 20261.0This place is very understaffed and good luck with passport appointment being on time.
- BHBrian HallNov 24, 20253.0Line was too long had to go to another location
- HNHeidi NicklausNov 14, 20254.0Great fingerprinting experience. I came November 2025 since I had to redo fingerprints for my FBI criminal background check (for a visa). I had my barcode prepared (from the online form in advance). They were able to do it quickly and easily. I just did the electronic prints, showed them my ID, and paid the $50. I did not need an appointment. I received the receipt and the confirmation that the fingerprints were sent to the FBI all within about 5 minutes from doing my prints and paying. Staff was very friendly. Only downside is that it's impossible to get anyone from the Post Office (in multiple locations on the phone). Even the staff acknowledged "yep that's just the post office" which is a bit sad. It's a very stressful process to endure and it would be nice to be able to speak to a human and ask for reassurance about the fingerprinting (if the machine is working, if you need an appointment, if there's staff trained to do the fingerprinting during certain hours, etc.) Especially since the online website that lists the post office locations even says to CALL in advance to check. But then no one picks up the phone. Not just this location, but others in the nearby area.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services can I find at the United States Postal Service located at 500 N Washington St?
You can send mail, ship packages, get money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a first-time U.S. passport at this Post Office?
Yes, many Post Offices including this one accept first-time passport applications and may offer passport photo services. Be sure to complete and print your passport application form beforehand.
Do I need an appointment for passport services at this location?
Most Post Offices require scheduling appointments online for passport services, though limited walk-in hours are available at select locations.
What are the operating hours of this Post Office?
The Post Office is open Monday to Friday from 9 AM to 5 PM and on Saturday from 9 AM to 4 PM. It is closed on Sundays.
How can I reserve a PO Box at this Post Office?
You can search for available PO Boxes and reserve one online at the USPS website. After reservation, complete your setup in person at the location.
Is 24/7 access to PO Boxes available at this location?
Most USPS locations offer 24/7 lobby access to PO Boxes, but access hours may vary. Please check with this Post Office for exact lobby hours.
What is the cost to get a passport photo at this USPS location?
The current fee for a passport photo at USPS is $15.
What nearby places can I visit before or after visiting the Post Office?
You can visit the Rockville Little Theatre for community theatrical productions or enjoy relaxation at Annie Beauty Spa and Massage and Acupressure Healing Center near the Post Office.
Are there convenient services like gas stations or food nearby?
Yes, Freestate Petroleum Corporation offers gas and convenience store services nearby, and Popeyes is close by if you want to grab a quick meal after your visit.
How can nearby travel services assist me when visiting the United States Postal Service?
Luxury Travel Adventures and Cruise Vacations nearby can help plan your trips and tours, which is great if you need to manage travel documents or send parcels before traveling.
Brand Certified Facts from United States Postal Service
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Certified March 01, 2026Yext Knowledge Graph
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