Business Details
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FedEx Office in Rockville, MD provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Location
FedEx Office Print & Ship Center
12125 Rockville Pike, Rockville, MD
20852, United States
Hours
Reviews
3.0
163 reviews
5 stars
70
4 stars
7
3 stars
8
2 stars
11
1 star
67
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and attentive, particularly highlighting employees like Rachid, Mizan, and Maria.
Service Efficiency
While some reviews noted long wait times, others appreciated the quick service and efficiency during busy periods, indicating a mixed experience.
Negative Experiences
Several customers reported poor service, including rude staff interactions and unresolved issues with package deliveries, leading to frustration.
Store Management
There were complaints about management practices, including understaffing and lack of training, which contributed to negative customer experiences.
Product Handling
Some customers expressed concerns about how their packages were handled, particularly regarding protective packaging and lost items.
- DSDinda SimpsonNov 5, 20255.0This past Thursday I was at this FedEx location I had to ship something and do some printing and Rashid helped very professionally and I saw him handle a long line by him self, he was litterly doing 2 things at once helping me and helping a nother lady with her package to, and he made sure everybody was happy. It was really an outstanding performance me personally I admire very Much Good customer service like that plus my package got to the destination safe 👍 I recommend this FedEx location at any time
- FSFitness SavageOct 16, 20251.0We should be able allowed to rate this business NEGATIVE STARS. The FedEx organization is now WORST in class. I sent Express mail from Rockville to Baltimore to be delivered by 1030am next day, and they delivered to the wrong address, or lied they made a delivery attempt. And even though the 800 number people promised another in the afternoon delivery attempt would be made (after contacting the location holding the package) they did not make it. FedEx has become worst in class. When you go to the Rockville office for help about your package that didn't get delivered the assistant manager, Issac, tells you to call the 800 number at the bottom of your receipt. I went into the office because the 800 number people on my first call said they could not help me and I had to go to the location I mailed the package from. All I got was the ping pong ball treatment. No resolution from 3 calls and a visit to the FedEx store, therefore they are worst in class. How this office can even have a dismal 3 star rating is a mystery to me. Somone must be posting ratings that are fradulent.
- IJIris JenkinsSep 30, 20255.02 weeks ago I had come to this Fed Ex store and was needing a right size box for my merchandise not knowing I didn’t have the address to mail it ,RACHID WAS NICE ENOUGH TO ASSIST ME AS MUCH AS POSSIBLE UNTIL I could get the address. Close to closing, I never received the address. My next trip, I was greeted by RACHID again and I asked if he remembered me, his reply was “you never forget a pretty smile”.That made me feel good knowing he remembered me. I told him , I have the address today.We both smiled. He took very good care of my package and was very polite and I was very pleased with his service. Thank you for all you do RACHID :)
- NNn nSep 9, 20255.0Rachid was Fantastic and I give this place a 5 star review. Great service and help.
- AJAhmad AL Jaloudi96Aug 3, 20255.0Paula and Rashid are the best of the best , thank you for your assistance guys. This FedEx location is the most professional and reliable.
Frequently Asked Questions About FedEx Office Print & Ship Center
What services does FedEx Office Print & Ship Center in Rockville offer?
FedEx Office Print & Ship Center provides printing, copying, digital printing, shipping, direct mail, signs and graphics, Internet access, computer rental, fax, passport photos, and more.
What are the operating hours for FedEx Office Print & Ship Center?
The center is open Monday to Friday from 8 AM to 8 PM, Saturday from 9 AM to 6 PM, and Sunday from 12 PM to 6 PM.
Where is FedEx Office Print & Ship Center located?
It is located at 12125 Rockville Pike, Rockville, MD 20852, USA.
What payment methods are accepted at FedEx Office Print & Ship Center?
They accept American Express, Cash, Check, Discover, MasterCard, and Visa.
Can I print documents online and pick them up at FedEx Office in Rockville?
Yes, you can upload documents with FedEx Office Print Online for pickup or delivery at this location.
Does FedEx Office in Rockville provide passport photo services?
Yes, the center offers passport photo services and also features RushMyPassport services.
Are there any nearby banks close to FedEx Office Print & Ship Center?
Yes, United Bank and M&T Bank are nearby, which could be convenient for banking needs before or after your visit.
What nearby shopping centers are close to FedEx Office in Rockville?
Pike Center, a shopping center and public plaza, is nearby, offering additional shopping options around your FedEx visit.
Can I access beauty salons near FedEx Office Print & Ship Center?
Yes, David's Beautiful People and Vivi Nail Spa are nearby beauty and nail salons you might visit before or after your FedEx trip.
What printing brands and software does FedEx Office Print & Ship Center utilize?
They use brands including Kinko's Copies, FedEx Express, Sony PictureStation, and software like Microsoft Office 2010 Professional and Adobe CS3 Suite.