FedEx Office in Riverdale Park, MD provides a one-stop shop for small businesses, offering printing and shipping expertise along with reliable customer service when and where you need it. Services include FedEx shipping, copying and digital printing, direct mail, signs and graphics, Internet access, computer rental, fax services, passport photos, online notary, lamination, and binding. You can also upload documents with FedEx Office Print Online to have your flyers, brochures, presentations, banners or signs ready for convenient pick-up or delivery. FedEx Kinko’s is now FedEx Office.
Numerous reviews highlighted extremely rude and unhelpful staff, with specific mentions of aggressive behavior from management.
Service Speed
Customers frequently complained about long wait times and slow service, often citing understaffing as a major issue.
Mixed Experiences
While many reviews were negative, some customers reported positive interactions with specific staff members who provided helpful and friendly service.
Facility Issues
Several reviews mentioned problems with the facility, including unresponsive computers and issues with package handling.
Overall Satisfaction
The overall sentiment was largely negative, with many customers expressing frustration and disappointment with their experiences.
JH
Jasmin Heredia
Dec 30, 2025
1.0
They take forever. SMH
MS
Michael Sponseller
Dec 15, 2025
1.0
Clearly, one doesn’t expect much when going into a corporate storefront like this, but to constantly encounter such shockingly unhelpful staff actually prompted me to document the experience. Kudos.
EE
ELIZ
Oct 2, 2025
1.0
I initiated a return and I waited about two weeks to get a confirmation from the vendor and they said they never received it come to find out. I did recall him putting the package under the desk and never sent it off and it was still there when I came back and had him send it, which was unacceptable. Worst Customer Service ever. And I believe it was the manager who had mad that mistake, I remember him treating other people better tbh
This is one of the worst locations
VP
Vincent Palacios
Sep 13, 2025
1.0
Staff are unhelpful and refused to package a return using Navar despite instructions saying FedEx will handle the packing. Don’t waste your time here trying to do returns.
MF
Mouna Fall
Sep 29, 2018
5.0
Had a wonderful experience tonight
Andre the supervisor was dealing with a disatisfy client and impressed me with the way he handled the situation. Long story short everyone left happy and the professionalism he demonstrated prove his leadership. I will be back, this always has been my store but I never had anything to write about. Great place, new location is clean and free parking , wasnt the case in the old location. New computer and definitely great customer service:-)