United States Postal Service

1.8
136 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 5 Glyndon Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
5 Glyndon Dr, Reisterstown, MD
21136, United States

Hours

Reviews

1.8
136 reviews
5 stars
19
4 stars
7
3 stars
3
2 stars
4
1 star
103

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff often described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported problems with package deliveries, including lost packages, misdelivered mail, and claims of no delivery attempts being made.

Staff Attitude

Several reviews mentioned a lack of professionalism and negative attitudes from staff, contributing to a frustrating customer experience.

Inconsistent Service

Customers experienced inconsistent service quality, with some praising individual employees while others reported ongoing issues with service reliability.

Long Wait Times

Frequent complaints about long wait times and insufficient staffing during busy periods were noted, leading to customer dissatisfaction.
  • RA
    Rosie Allen
    6 days ago
    1.0
    The worst customer service
  • RT
    Rosalind Thomas
    Oct 29, 2025
    1.0
    This is the absolute worst post office location. They have lost 4 of my packages and I have not been able to get my money back. The people at the counter always have attitudes and are not helpful at all, the supervisor/manager is very dismissive. Does anyone knows how to report a branch for poor performance, and lost or misdelivered packages?
  • SO
    Said Ordaz
    Oct 1, 2025
    5.0
    No waiting, absolutely excellent service
  • BJ
    Barbara Johnson
    Jul 26, 2025
    1.0
    Letter delivered fr middle river to Owings mills took 10 days. Friend received letter telling her she was at top of list for senior apt, that she had been on list for FIVE yrs. Since she had such short window left to ret paper work, I sent, with return signature, fr reisterstown branch since Owings mills is so horrible. Mailed on July 10, and to date July 26 package not received so they took her name off top of list. Now her rent at her apt is going up so much that she will have to dig into her meager saving, to stay there. US post office sucks. I can mail letter to Texas, and have it get there before letter mailed within Owings mills, or to Baltimore. I feel so bad for this lady, not only because she missed out on way less rent apt, but all of her personal info is god knows where
  • ER
    Ed R
    Jul 11, 2025
    5.0
    Never had issues with this branch. It’s easy to have my mail hold- through online, if I’ll be gone for a while, and picked it up when I’m back. Was greeted every time I come in. Had our passports renewed at this location too. There are times when other peoples mail was delivered to our mail box, no big deal though

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.