Brand Certified
United States Postal Service
1.8(147 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
3608 Offutt Rd, Randallstown, MD
21133, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 3608 Offutt Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
1.8
147 reviews
5 stars
21
4 stars
9
3 stars1
2 stars
6
1 star
110
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on customer service is mixed; while some employees are praised for being helpful and friendly, many reviews highlight rude and unprofessional staff.
Delivery Issues
Numerous complaints about lost packages, incorrect deliveries, and inconsistent mail service were reported, with many customers expressing frustration over packages marked as delivered but not received.
Long Wait Times
Customers frequently mentioned long lines and slow service at the post office, leading to dissatisfaction with the overall experience.
Staff Attitude
Several reviews noted a lack of empathy and poor attitudes from staff, contributing to a negative customer experience.
- CPCrystal PittFeb 12, 20261.0HORRIBLE-HORRIBLE-HORRIBLE-HORRIBLE Post office! Did I mention this place was HORRIBLE??? SLOW, RUDE STAFF, LAZY DELIVERY DRIVERS that will skip deliveries because of inclement weather. I wish I was assigned to a different post office! JUST HORRIBLE!!!
- TTTiffFeb 2, 20265.0The customer service here is excellent every time I come into the post office. Today, I reached out to them by phone and asked why I haven’t received mail all week. Jordan helped me out and said if it wasn’t delivered today to reach back out and she would pull it for me to pick it up. Thank you Jordan and everyone else that helps me when I come in. 🙏🏼
- SHShaw HarrisSep 23, 20251.0Gave the lady a tracking number, she refused to look it up and gave me SOMEONE ELSES RECEIPT WITH THEIR PRIVATE INFORMATION ON IT and told me to go home and file a claim. Didn't type it in or look or anything. If your package gets delivered her save yourself the trip and file it lost
- GAGranville AmachreeSep 22, 20201.0I came back from picking son up from school and found our apartment mail box open from the top with mail sticking out. I tried to call the Post office, as usual they do not answer the phone.
- CDcharmaine davisSep 9, 20201.0My regular mail carrier is very nice , but since about August, package have been arriving late in the evening and left at the door of an apartment complex where they normally put them in lockers . The boxes and products are damaged I’ve had items return to sender and some marked delivered at front door that never arrived. Hold on it gets better had one Marked Customer requested item held at post office .... how do I know because of the USPS tracking , which takes days to update when your package has been there 2 days
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services does the United States Postal Service at 3608 Offutt Rd offer?
You can send mail and packages, get money orders, rent Post Office boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a passport and get a passport photo at this USPS location?
Yes, this Post Office accepts first-time passport applications and offers passport photo services, but you need to schedule an appointment for the photo.
Do I need an appointment for passport services at this USPS?
Most passport services require an appointment booked through the online scheduler, though limited walk-in hours are available at select locations.
What are the operating hours of the United States Postal Service at 3608 Offutt Rd?
Monday to Friday: 8:30 AM to 5:00 PM; Saturday: 8:30 AM to 12:30 PM; closed on Sunday.
How can I rent a PO Box at this USPS location?
You can search and reserve available PO Boxes online, then complete your setup in person with two valid IDs.
Is after-hours access available to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours may vary. Check with this location for specific access times.
Are there nearby places to get food after visiting the USPS at 3608 Offutt Rd?
Yes, nearby seafood restaurants include The Crab Queen and Colins Seafood and Grill, as well as No. 1 Taste II, a Pan-Asian restaurant. These are great places to enjoy a meal after your visit.
What nearby services can assist me with mailing or package needs close to this USPS?
USPS Collection Point and US Post Office are nearby locations offering postal services and package collection, providing alternatives or additional convenience.
If I need child care or health services near the USPS, what options are available?
Best Friends Child Care Center and DaVita Baltimore County Dialysis Center are close by for child care and medical needs, respectively, convenient if you have appointments around your postal visit.
Where can I find beauty and grooming services near the Post Office at 3608 Offutt Rd?
There are several nearby options including Randallstown Barber Shop, Ah About Hair, Koolz Kutter, and First Class Nails for haircuts, grooming, and nail services.
Brand Certified Facts from United States Postal Service
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