United States Postal Service

2.0
86 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 10221 River Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
10221 River Rd, Potomac, MD
20854, United States

Hours

Reviews

2.0
86 reviews
5 stars
17
4 stars
2
3 stars
2
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1 star
61
  • AM
    Adam Miller
    3 days ago
    4.0
    I did my passport appointment on a Friday morning. There was a short 15 minute wait but service was good.
  • MR
    Mick Ramo
    Dec 21, 2025
    5.0
    Very nice and friendly staff
  • BF
    Barbara F
    Oct 13, 2025
    1.0
    Lost most of our wedding invitations. I don't know why stamps cost 70 cents now if they're completely worthless. We sent two rounds of wedding invitations and used the envelopes that USPS is supposed to endorse because it's easy to read. They lost 60% of our first batch and then 40% of the second batch, and a lot of people were in both groups who thought they weren't invited. They lost a handmade card from the father of my child with a long, loving letter inside. You'd best believe the window and lawncare presorted spam mail always makes it to my mailbox, though! Luis DeJoy should be tried and prosecuted. I have no idea how long this post office has sucked, but I'm willing to blame upper management. Maybe it has always been garbage. I'm furious
  • SS
    Sanjida Sonali
    Sep 4, 2025
    5.0
    I really like this office and their awesome postal service. The clerks are very knowledgeable, efficient, helpful and super friendly. Please keep up the great work.thanks
  • KS
    Karine S
    Aug 5, 2025
    1.0
    I called to get information on passport renewal and the manager as she called herself was yelling at someone while I was on the phone. I asked for her name and she told me to xxxx and hung up. So rude and so unprofessional. This manager should be sent to training and learn how to speak to customers. Unreal.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.