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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1928 in Potomac offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Potomac Promenade Mall (Next To Citibank, Inside Mini Mall).
Details
- DeliveryNot available
Location
Hours
Reviews
2.8
73 reviews
5 stars
27
4 stars
3
3 stars
4
2 stars
5
1 star
34
- YYYan YuDec 7, 20251.0This is the worst UPS store I've ever been to. A few months ago, I went to return an item, and they insisted I buy their box before I could return it, because it was a relatively large item, and the box costs around $15. I went to another UPS store, and they didn't have this requirement! Today, I went to send a machine for repair, and because I already had a prepaid receipt, they demanded I buy $7.99 worth of tape to cover it before they would ship it, and kept reminding me they were closing soon. Since the machine is heavy, I kept trying to negotiate a solution. Finally, I was very confused, so I went home, got the tape, and went to another UPS store. The previous UPS store was very helpful, and they didn't need the tape at all! Although this store is very close to my home, I will never go there again!
- SASofia AmmorDec 3, 20251.0Disappointing Experience at this UPS Store I’ve never written a review but this one was necessary. I try to avoid this location, but since I live nearby I sometimes have to use it. The service is rigid and unfriendly, with little willingness to accommodate. I dropped off a small package that was ready to go and only needed a tiny amount of tape, yet I was charged $2 at the front desk. It’s not about the money—it’s the principle of good customer service. When I shared my opinion, the lady didn’t seem to care, even after noting that other stores don’t act this way. There’s no sense of relationship or care—just a transactional interaction with rude behavior. By the way, this was not the first time. One time, the lady made me buy a whole roll of tape for literally 4” of tape. Another time, they tried to charge me an exorbitant amount of money to pack and ship in addition while it was supposed to be free. I’m DONE with this location. Please don’t bother writing a “we are sorry message”. You weren’t sorry when I shared my negative experience directly with you in the store. Hope you make some changes for your own good! Just look how low your ratings are. There are plenty of super friendly UPS stores nearby. Best of luck. I’d give minus 100 stars if that was available.
- CDCaroline DiamondDec 3, 20251.0I will never go back to this UPS RUDE! There are plenty of other UPS stores. They act like they are you a favor helping you.
- JJJ JNov 30, 20251.0So rude. Be better. A man and a woman were chatting in their own language while I stood directly in front of them, waiting to be acknowledged. They never greeted me. When the woman was FINALLY ready, she simply nodded her chin in my direction without saying a word!?! It was extremely rude and beyond unprofessional. Easily the worst UPS location I’ve ever been to. Will avoid from now on.
- CLCarter LynnNov 28, 20255.0Thought they were good! Don’t know why so many reviews say otherwise tbh
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Potomac offer?
The UPS Store in Potomac offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.
Where is The UPS Store located in Potomac?
It is located at 9812 Falls Rd #114, inside the Potomac Promenade Mall, next to Citibank.
What are the operating hours of The UPS Store in Potomac?
The store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturdays from 9:00 AM to 5:00 PM, and is closed on Sundays.
Is The UPS Store in Potomac open on holidays?
The store observes holiday hours; it is closed on Thanksgiving (Nov 27, 2025), Christmas (Dec 25, 2025), New Year's Day (Jan 1, 2026), and Martin Luther King Jr. Day (Jan 19, 2026). On some other holidays, it has special open hours from 10:00 AM to 3:00 PM.
What payment methods are accepted at The UPS Store in Potomac?
The store accepts American Express, Android Pay, Apple Pay, cash, check, Discover, MasterCard, Samsung Pay, and Visa.
Can I get notary and shredding services at this UPS Store location?
Yes, this location provides both notary and document shredding services.
Are there other useful services like faxing and computer access available?
Yes, The UPS Store in Potomac offers faxing and computer access services for customers.
What nearby bank can I visit when I go to The UPS Store?
Citibank is conveniently located next to The UPS Store inside the Potomac Promenade Mall, making banking and shipping errands easy to combine.
Are there educational centers near The UPS Store in Potomac?
Yes, nearby educational centers include C2 Education, Kumon, and Kicks Karate, useful if you want to combine pickups or errands with tutoring or enrichment activities.
Where can I find dining options near The UPS Store in Potomac?
Picasso Grill, a Mediterranean and Middle Eastern restaurant, is close by and a good option to grab a meal before or after your visit.