The UPS Store

Reviews

• IS

  Iris S

  5 days ago
  1.0
  Awful service and I see I'm not alone. I was dropping off a return and the woman staffing said the box isn't appropriate. It's a plain, brown cardboard box. She gave no specifications as to why or what to do differently and just refused to help. This place needs an overhaul. Update: I went directly to the UPS store on River Road by Whole Foods and got excellent, seamless service for the same return. Close this store, everyone go to the River Rd
• RS

  Rebecca Smith

  Feb 16, 2026
  1.0
  This UPS is a scam operation. To print one sheet of paper was four dollars black-and-white. I then came back the next week to make an Amazon return and the owner tried to scam me into purchasing a $20 box to put the already boxed item in. He told me it is UPS policy to put something in a corrugated brown box. I confirmed with another UPS store and with Amazon that this is false. I then made the return at a another UPS store with no problem. He was simply trying to scam me into spending money at his store because he is not making money off of the Amazon returns. Only go here if you are prepared to be scammed. Worst UPS I have ever been to. I am likely going to be a FedEx customer for life now.
• KD

  Karen Dysart

  Feb 16, 2026
  1.0
  I’m at a loss for words. I recently shipped a package back to Amazon, and they informed me that they would charge me $15 for the return shipping. To my surprise, they insisted that I pay cash, despite showing them that Amazon offers free shipping. This kind of service is unacceptable. I expect better from a company like UPS .Additionally, the staff at the Potomac shopping center are extremely rude and should not be in customer service
• YY

  Yan Yu

  Dec 7, 2025
  1.0
  This is the worst UPS store I've ever been to. A few months ago, I went to return an item, and they insisted I buy their box before I could return it, because it was a relatively large item, and the box costs around $15. I went to another UPS store, and they didn't have this requirement! Today, I went to send a machine for repair, and because I already had a prepaid receipt, they demanded I buy $7.99 worth of tape to cover it before they would ship it, and kept reminding me they were closing soon. Since the machine is heavy, I kept trying to negotiate a solution. Finally, I was very confused, so I went home, got the tape, and went to another UPS store. The previous UPS store was very helpful, and they didn't need the tape at all! Although this store is very close to my home, I will never go there again!
• SA

  Sofia Ammor

  Dec 3, 2025
  1.0
  Disappointing Experience at this UPS Store I’ve never written a review but this one was necessary. I try to avoid this location, but since I live nearby I sometimes have to use it. The service is rigid and unfriendly, with little willingness to accommodate. I dropped off a small package that was ready to go and only needed a tiny amount of tape, yet I was charged $2 at the front desk. It’s not about the money—it’s the principle of good customer service. When I shared my opinion, the lady didn’t seem to care, even after noting that other stores don’t act this way. There’s no sense of relationship or care—just a transactional interaction with rude behavior. By the way, this was not the first time. One time, the lady made me buy a whole roll of tape for literally 4” of tape. Another time, they tried to charge me an exorbitant amount of money to pack and ship in addition while it was supposed to be free. I’m DONE with this location. Please don’t bother writing a “we are sorry message”. You weren’t sorry when I shared my negative experience directly with you in the store. Hope you make some changes for your own good! Just look how low your ratings are. There are plenty of super friendly UPS stores nearby. Best of luck. I’d give minus 100 stars if that was available.

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