United States Postal Service

2.1
150 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 1325 Bedford Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1325 Bedford Ave, Pikesville, MD
21282, United States

Hours

Reviews

2.1
150 reviews
5 stars
32
4 stars
6
3 stars
4
2 stars
12
1 star
96

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, with some describing experiences of aggression and disrespect.

Service Availability

Frequent complaints about the post office being closed during business hours and lack of communication regarding closures or service availability.

Facility Condition

The building is described as decrepit and in need of renovation, with reports of health hazards such as gas leaks.

Customer Service

While some customers praised individual staff members for their helpfulness, overall customer service experiences were largely negative, with long wait times and disorganization noted.

Kiosk Issues

Customers expressed frustration with the self-service kiosks, citing limited availability and lack of assistance from staff.
  • HH
    Henry
    Jan 3, 2026
    2.0
    There is only one self service kiosk and it wasn’t fully functional. The counters were not open though this guide says they should be open until 3 PM.
  • ST
    Sydney Tosto
    Dec 26, 2025
    1.0
    They make up their own hours
  • MH
    Michelle Hill
    Oct 26, 2025
    3.0
    Ok! A bit rude!
  • DG
    Desmond Briggs (gamer12661)
    Oct 8, 2025
    1.0
    This building is in desperate need of renovation. This building has had WORM and mice infestations. Roof leaks, some other issue that made staff temporary close the building until 3pm yesterday (10/7/2025) and just today (10/8/2025) I came to this post office and the entire building smelled like propane gas. They quickly handled my passport request, and promptly closed the building. I entered the building at 11:30am and my head still hurts from being inside that building inhaling propane gas!(It is now 1:17 at the time of writing) The current state this building sits in is decrepid, neglected, and hazardous. The people who work here should have a sound, sturdy, and well structurally maintained building to work in. No one should have to go to a government building, and wonder if it's going to be a health hazard for them. The staff are nothing but amazing, great people, 5/5 starts for them. This building? Think again before coming here.
  • GG
    GM
    Oct 1, 2025
    1.0
    They are never open during their business hours. There wasn't even a note on the door. Useless

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.