United States Postal Service

2.1
148 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 1325 Bedford Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
1325 Bedford Ave, Pikesville, MD
21282, United States

Hours

Reviews

2.1
148 reviews
5 stars
32
4 stars
5
3 stars
5
2 stars
11
1 star
95

What are people saying?

AI-generated from recent customer reviews

Staff Attitude

Many customers reported rude and unhelpful behavior from staff, with several specific complaints about aggressive responses and lack of professionalism.

Service Availability

Frequent complaints about the post office being closed during business hours, with no prior notice, and issues with long wait times due to understaffing.

Facility Condition

The building is described as decrepit and in need of renovation, with reports of health hazards such as gas leaks and infestations.

Customer Service

While some customers had positive experiences with individual staff members, overall customer service was criticized for being slow, disorganized, and lacking accountability.

Kiosk Issues

Customers expressed frustration with the self-service kiosks, including their limited availability and lack of necessary supplies, leading to further delays.
  • MH
    Michelle Hill
    Oct 26, 2025
    3.0
    Ok! A bit rude!
  • DG
    Desmond Briggs (gamer12661)
    Oct 8, 2025
    1.0
    This building is in desperate need of renovation. This building has had WORM and mice infestations. Roof leaks, some other issue that made staff temporary close the building until 3pm yesterday (10/7/2025) and just today (10/8/2025) I came to this post office and the entire building smelled like propane gas. They quickly handled my passport request, and promptly closed the building. I entered the building at 11:30am and my head still hurts from being inside that building inhaling propane gas!(It is now 1:17 at the time of writing) The current state this building sits in is decrepid, neglected, and hazardous. The people who work here should have a sound, sturdy, and well structurally maintained building to work in. No one should have to go to a government building, and wonder if it's going to be a health hazard for them. The staff are nothing but amazing, great people, 5/5 starts for them. This building? Think again before coming here.
  • GG
    GM
    Oct 1, 2025
    1.0
    They are never open during their business hours. There wasn't even a note on the door. Useless
  • FG
    Fernanda Gomez
    Sep 22, 2025
    1.0
    My expectations coming here were already low, but today’s visit was simply absurd. I came in with a QR code to drop off a package. The place was empty, with three employees at their stations which left me pleasantly surpised. When I approached one of them, she directed me to the self-service kiosk, which was already occupied by someone mailing multiple boxes and typing in each address manually. I returned and politely asked if one of the employees could assist me, only to be met with an unnecessarily aggressive response: “Are you suggesting we have nothing to do?” Which is deplorable and entirely uncalled for — especially toward a customer just asking for help. On top of that, I’d like to know why the blue mailbox outside has been removed. It makes no sense to take away such a basic and essential service.
  • AA
    Avalunon
    Aug 26, 2025
    1.0
    By far the worst post office I have ever seen. At least once a week they are closed for some random reason. Today, it was because (allegedly) there was a flood. How does a (alleged) flood hinder postal workers from helping people? Is the whole building flooded? (Answer: no) and why close the whole building? If the service counter is closed fine, but why not keep the building open to allow people to check their PO Boxes and use the self kiosk? Also they are slow on distributing mail. Overall, Baltimore has poor mail service, but for some reason it’s even worse here.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.