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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #0601 in Pikesville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Commerce Center On The Corner Of Hooks Lane And Reisterstown Rd.
Details
- DeliveryNot available
Location
Hours
Reviews
4.1
475 reviews
5 stars
342
4 stars
21
3 stars
10
2 stars
15
1 star
87
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting individuals like Dominic, Esmira, and Mira for their exceptional service.
Negative Experiences
Several reviews mentioned frustrations with pricing policies, particularly regarding charges for tape and packaging, leading to feelings of exploitation.
Staff Efficiency
Customers noted that despite high volumes of business, the staff managed to maintain a quick and efficient service, often resolving issues promptly.
Mixed Reviews on Management
While some staff received high praise, there were complaints about management practices and certain employees being unprofessional or dismissive.
- MGMax gunzburgDec 31, 20251.0If I could give 0 stars I would. Worst experience ever. They nickel and dime worse than I have ever seen. What happened to customer service And trying to make a good experience for the customer?
- JRJ RDec 23, 20251.0Front desk employees are great! Always helpful. However the manager made a big fuss about manual entry of cards for shipments… after having done it dozens of times already. No problem! We’ll take all of our business shipments to FedEx from now on.
- KKKeith KleinmanNov 25, 20251.0My experience at the UPS Store today feels like a microcosm of everything that’s broken in our society. Instead of honest business practices that both enrich the customer experience and allow a business to reasonably make money, many UPS Stores—especially the authorized resellers—have embraced a model that feels deliberately exploitative. I went in to complete four Amazon returns. All four items were already boxed; all they needed was a few strips of tape to seal them. That’s when I was told I had a choice: • Pay $5 per box for the employee to tape them shut using the roll of tape already behind the counter, or • Pay $8 to buy my own roll of tape and do it myself. Why is this the world we live in? Why do we tolerate this? They know you won’t want to leave, buy tape elsewhere, come back, and go through the entire process again—so the system is designed to corner you into paying whatever they demand. I acknowledge that I could have walked out, but realistically, for packages of this size, I had no other practical option for returning them. And they know that. At the corporate level, UPS has built a system where customers regularly walk away frustrated, resentful, and wishing they never had to interact with the company again. UPS has clearly calculated that, because so many returns flow through Amazon and customers have limited alternatives, they can afford to treat people this way. At the authorized reseller level, I understand the need to monetize services. But this level of nickel-and-diming—charging $20 just to place a few strips of tape on boxes—is not just excessive. It’s disrespectful. It feels predatory. And honestly, it’s beneath the dignity of the people who work there. They should not have to enforce policies that make customers feel exploited and angry.
- GGGreenNov 17, 20251.0They don’t answer the phone.
- NPNiki PNov 12, 20255.010/10, would def ship with them again! Dominick helped me, from the moment I walked in the door to walking out, he took care of everything and I was in shambles. He was patient, kind, and efficient. Easiest package sent. Much better than usps. Worth it.
Frequently Asked Questions About The UPS Store
What services does The UPS Store #0601 in Pikesville offer?
The UPS Store #0601 in Pikesville provides expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store #0601 located?
It is located at 1777 Reisterstown Rd W-22, Pikesville, MD 21208, USA, in the Commerce Center on the corner of Hooks Lane and Reisterstown Rd.
What are the regular business hours of The UPS Store in Pikesville?
The store is open Monday through Friday from 8:30 AM to 7:00 PM, Saturdays from 9:30 AM to 4:00 PM, and closed on Sundays.
Is The UPS Store #0601 open on major holidays?
The store is closed on Thanksgiving Day, Christmas Day, New Year's Eve, New Year's Day, and Martin Luther King Jr. Day, but open on Veterans Day and the day after Thanksgiving.
What payment options are accepted at The UPS Store in Pikesville?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store offer any special promotions or coupons?
Yes, customers can save big with special offers and coupons available on their website.
What nearby services can help with shredding needs besides The UPS Store?
Shred Nations, a shredding service company, is located nearby and can provide additional shredding services.
Are there nearby real estate agents if I'm looking for property while visiting The UPS Store?
Yes, several nearby real estate agents include Maksim Liskovich, ExecuHome Realty, Corey Christianson CRE, Russ Dukan - Allfirst Realty, Tahlea Sells Homes, and Donielle-Realtor Extraordinaire.
What local restaurants are near The UPS Store for a meal before or after my visit?
Tommy's Steamed Crabs Delivery is a nearby restaurant option if you're looking for food close to The UPS Store.
How can a customer combine their visit to The UPS Store with healthcare appointments nearby?
Customers can conveniently visit UM SJMG Obstetrics & Gynecology or HQdentallab, which are located nearby, for their medical or dental needs before or after visiting The UPS Store.