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Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 14320 Jarrettsville Pike to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
14320 Jarrettsville Pike, Phoenix, MD
21131, United States
Hours
Reviews
1.7
33 reviews
5 stars
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26
- TKTrisha KJul 23, 20241.0the black lady with red tinted hair that works behind the counter is extremely rude. She rolls her eyes and makes an audible sigh of irritation when any customer comes up to the counter and asks her to do her job. I guess we're preventing her from chatting with the other employees. We are constantly getting delayed mail/packages and lost mail and anytime we file a complaint, the local office staff is the one that does the investigation...and sure enough - its never resolved because they're the ones that aren't doing the job properly in the first place. The staff at this location needs to be replaced!!!
- MBMelissa BarnesMay 4, 20241.0On May 3rd 2024 at 2pm, I was in the Jacksonville/Phoenix MD location to ship a package to my Husband who is over seas deployed to Iraq for the year. I have been trying to ship a box of Easter baskets that the kids had made him but was having trouble getting the box through customs. I didn’t understand what I was doing wrong on the customs form and asked the employee (a man) behind the counter for help. He stated to me “I don’t know, I don’t work for customs”. I found that to be very rude. As I explained to him the problem about my husband being deployed and how important this was to me and the kids he said “I don’t know why you’re even sending it again, I wouldn’t”. This almost had me in tears. I then said “if you were over seas wouldn’t you want something from your family”, to which he replied “I did serve and I didn’t want anything from them” and I stated “well he does” and he replied back “then him and I are different”. I then tried to fill out the customs forms to the best of my ability, without any help from the employee as he made faces and snickering at all the items I was writing down as being in the box. I was taken aback by this whole interaction and the lack of compassion for military members, families and just people in general. I’ve never felt so judged and disrespected. So much so that I’ve taken the time to actually write this. I will never visit this location ever again with this type of rudeness and unprofessional indecent human behavior. I’m so disappointed in the USPS who pride themselves on supporting our military who are deployed and assisting the families attempting to ship to them. Just disappointed and can’t express that enough
- JHJonathan HolickApr 27, 20241.0Worst post office I have ever head to deal with. They keep holding mail for no reason and then giving it to someone else. Giving mail to people that doesn't match on their I.D., how about they learn to do their jobs...
- MRMatt RichardsNov 7, 20231.0Service so bad, they should ask these people to be in a film about how not to do customer service. We did not receive our mail for 3 days, so I brought a printed piece of paper with our address on it to hand to the clerk and say, we haven't been receiving our mail. As I told her that and handed her the piece of paper, she snapped, "I don't need your paper, I can hear your words." She did nothing to address why we hadn't received our mail for 3 days other than to point out that one of them had been a holiday. Totally unhelpful. The final time I went to this post office, before I quit entirely and started going to the Wight Avenue location, three of us were standing in line waiting and ringing the bell and saying Hello. Finally a voice from the back complained, "I'm comin", and made other remarks when she came out. She didn't seem to understand that she is getting paid to be there, while other people are taking time out of their day to come to the post office to do their business. Their attitude is that they are doing you a favor. This is the worst post office I've ever been to, and I would never go there again.
- ECErnest N. CoryMar 27, 20231.0Mr. Raymond Lowe would not ship a package for me that the girl previously told me that she would when I put it in a box came back with it in a box it's only 25 inches and 12lbs. car fender, would stand on it's own and they wouldn't ship it after the girl said she would. Totally wasted my time and I will not be returning to this location this location has a reputation for being the worst one. Not a great town to be racist in.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services can I find at the United States Postal Service located at 14320 Jarrettsville Pike?
You can send mail and ship packages, get money orders, rent PO Boxes, apply for passports, buy gift cards, and more at this location.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications and can also take your passport photo if you make an appointment.
Do I need an appointment for passport services at this location?
Most passport services require an appointment scheduled via the online scheduler, although limited walk-in hours may be available at select locations.
What are the operating hours of the United States Postal Service at 14320 Jarrettsville Pike?
Monday to Friday, the Post Office is open from 8:30 AM to 5:00 PM, and on Saturday from 8:30 AM to 12:30 PM. It is closed on Sunday.
How can I get a PO Box at this Post Office?
You can apply for a PO Box online or in person at the Post Office. Two valid forms of ID and a completed application are required if applying in person.
Are PO Boxes accessible after regular business hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours can vary by location. Check with this Post Office for specific lobby hours.
What nearby places can help me with insurance needs when visiting the Post Office?
You can visit Chad Freitag at Chesapeake Regional Insurance and TRU Rescue, which also offers insurance services, both located nearby this Post Office for your insurance needs.
Are there nearby pet stores if I want to shop for pet supplies after visiting the Post Office?
Yes, Starlite Pets and Scratch and Sniff Pet Supplies are nearby pet stores where you can find pet supplies and services.
Where can I access additional shipping and mailing services near this Post Office?
Besides this USPS location, the nearby UPS Access Point location provides additional shipping and mailing services.
Can I find food and entertainment options close to the Post Office at 14320 Jarrettsville Pike?
Yes, Redbox nearby offers video and game rentals, and some retail food options, providing entertainment and snacks before or after your visit.