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The UPS Store #5163 in Perry Hall offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Honeygo Village Center, By The New Weis Market, Next To Subway.
Feedback on customer service is mixed; while some employees like Lionel and Neda received high praise for their helpfulness, others were reported as rude and unprofessional.
Efficiency
Many customers noted long wait times and inefficiencies, particularly during busy hours, leading to frustration.
Product Availability
Several reviews mentioned issues with the availability of necessary supplies, such as tape and labels, which hindered service.
Store Operations
Customers expressed dissatisfaction with inconsistent store hours and closures, leading to wasted trips.
SK
sandip koirala
Feb 18, 2026
1.0
I lost my pancake from here I give proper adress but the associate missed the suite number and didn’t offer insurance and the package was lost after correction the right address and package worth 2000 dollar which is very very lost to me.
ZG
Z's Gmail
Feb 10, 2026
5.0
Their customer service is above reproach. They are top notch, friendly and courageous. I recently shipped some fragile items. They made it to the destination without any damage. The packaging and care taken was superb. Thank you!!
BP
Bridgett & Jordon Purgat
Feb 7, 2026
5.0
Was helped right away, the staff was super friendly and very helpful! 10/10 recommend this location.
SS
Susan
Feb 4, 2026
5.0
I would like to give a five star to Lionel Rivera. His customer service was excellent. He deserves a five star. I had trouble sending my package back and he was very patient understanding, polite and respectful. Thank you so much for having him employed at your store.
AJ
Amira J
Jan 8, 2026
2.0
I enjoy coming to this location and appreciate some of the employees, but when I came to drop off a package for return on January 5th, I did not like the female employee's attitude and tone. Customer service is not bad here, but the one associate that helped me needs to work on her attitude and not get smart with people. Do better please.
Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
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