The UPS Store

Reviews

• KW

  Koren Wiskman

  1 day ago
  5.0
  When the stakes are high and the clock is ticking, you need people in your corner who don't flinch. The team at The UPS Store in Lake Shore Plaza has been exactly that for our firm. We are a small law firm that deals in high-stakes matters. Our work generates massive volumes of documentation, the kind where a missed page or a late shipment isn't just an inconvenience, it's a catastrophe. We have come to this store multiple times with towering print jobs and time-sensitive shipments, and every single time, they delivered. No drama from them, just quiet, professional excellence while we had plenty of drama of our own. They handled our large-format, high-volume printing with precision and care. They didn't just complete a transaction, they became part of our support system. To the staff at the Lake Shore Plaza UPS Store in Pasadena, thank you. You may not know exactly what rides on the work you help us send out the door, but we do. And we are grateful.
• SD

  susan Delizio

  4 days ago
  5.0
  I am at this store frequently and Jaimini is always extremely friendly and helpful ! Today I arrived at the store and Evelyn approached me and taught me how to operate the self serve kiosk and she also told me that I could return my Verizon boxes at the store ! I have been extremely busy with a move and I can’t express enough how Evelyn and Jaimini helped me through this process with extreme ease ! I can’t say enough about the customer service at this UPS location which is why it’s the only one I deal with
• KK

  kyle

  Apr 4, 2026
  5.0
  I went in to have something shipped to my sister, I had no idea what I was really doing, but Evelyn was extremely helpful, and beyond patient with my indecisiveness. She walked me through all of my options, and was very clear in explaining them. Great service, and I felt so bad for holding them up, I mentioned I needed to give a review, because like I said, she was so patient and helpful.
• CR

  Carol Gould Realtor

  Mar 28, 2026
  5.0
  Hemal did an extraordinary job today, a busy Saturday, to complete a complex job and to add an extra print request in—all while juggling other customers and notary appointments!! Hank you Hemal, Chris and the whole UPS Lakeshore team!!
• DM

  debbie mctammany

  Mar 17, 2026
  1.0
  I have been going to this location for decades. I believe the owner sold it, but definitely new people in there. Went in there today and the employee is trying to tell me that the pre paid label will not ship. Employee, rude, disrespectful not explaining what the issue was. So I took the package and left. I went to another ups store and they had no problem taking the package. What happened to the customer service in what was once an incredible store. Not going back there again.

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