Business Details
About
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 4301 Mountain Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Hours
Reviews
1.9
125 reviews
5 stars
22
4 stars
6
3 stars
4
2 stars
3
1 star
90
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor service and lack of assistance.
Delivery Issues
Many customers reported problems with mail delivery, including packages marked as delivered but not received, and frequent misdelivery of mail to incorrect addresses.
Staff Attitude
Several reviews mentioned unprofessional behavior from staff, including dismissive attitudes and lack of respect towards customers.
Inconsistent Experiences
While some customers reported positive experiences with friendly and efficient staff, these were overshadowed by a majority of negative feedback regarding service quality.
Operational Problems
Customers noted issues with the post office's organization and efficiency, including long wait times and inadequate handling of mail and packages.
- CBChristina BrennanOct 17, 20251.0Absolutely horrible. I can't even send an express overnight package since they don't have the form to fill out in which they have been out of these forms for almost 2 months now. I also couldn't even do it on the self assistance kiosk they have. Absolutely ridiculous and now I to go out of my way to another location in which I shouldn't have to do so
- KBKristie BabickySep 26, 20251.0Tracking info said they didn’t deliver because there was no access to the mailbox which is a blatant lie. I was right there during the time they claimed they tried. They literally never came past my house! So we can just not do our jobs and then make up a fake story? Then when I tried to call the post office because I was willing to pick it up they just let it ring and then pick up and hang up. How many 1 star ratings does it take to get things to change?
- ACAnja ClarkSep 19, 20251.0Went to post office today and asked about passport application where I can fill it or get it done ?! Simple answer would’ve been at the other post office instead I got a I DONT KNOW 🙄
- KBKellie BennettSep 8, 20255.0I never liked this post office in the past with the rude staff behind the counter but this past month of going in the new staff are awesome!!! They are fast and friendly!! I hope it stays this way to have a better post office!
- KKkdAug 15, 20251.0Every time I’ve come here, the three older Black ladies working have been rude, unprofessional, and not helpful at all. I come in expecting basic customer service but am always met with attitude instead. Management should consider better training in customer service or hiring staff who can treat customers with respect.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are available at the United States Postal Service location on 4301 Mountain Rd?
You can send mail and ship packages, buy money orders, rent Post Office boxes, apply for passports, purchase gift cards, and more at this location.
Can I apply for a passport at this USPS location?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and can also take passport photos by appointment.
Do I need an appointment for passport services at this Post Office?
Yes, most passport services require an appointment scheduled through the online scheduler, although some limited walk-in hours may be available.
What are the operating hours of the USPS at 4301 Mountain Rd?
The Post Office is open Monday to Friday from 9:00 AM to 5:00 PM and Saturdays from 9:00 AM to 1:00 PM. It is closed on Sundays.
How much does a passport photo cost at this USPS location?
The fee for a passport photo is $15 at USPS locations.
Can I reserve a PO Box online for this location?
Yes, you can search for available PO Boxes and reserve one online via the USPS website for this Post Office.
Is there 24/7 access to PO Boxes at this Post Office?
Most USPS locations offer 24/7 lobby access to PO Boxes, but hours can vary, so it is best to check with this Post Office specifically.
What nearby places can I visit before or after going to the USPS on Mountain Rd?
Nearby places include Costello's Hearth and Spa for shopping, Lake Shore Pet Hospital for pet care, and Starbucks for coffee.
Are there dining options near the USPS location at 4301 Mountain Rd?
Yes, nearby restaurants include Subway for sandwiches, Ledo Pizza for Italian-style pizza, and Marco's Pizza.
Can I combine my visit to the USPS with running errands at nearby stores?
Absolutely, there are hardware stores like Ace Hardware and Costello's Ace Hardware, as well as retail stores like West Marine and Pandora close to the USPS location.