Business Details
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Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 10821 Red Run Blvd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
United States Postal Service
10821 Red Run Blvd, Owings Mills, MD
21117, United States
Hours
Reviews
2.0
207 reviews
5 stars
45
4 stars
5
3 stars
7
2 stars
8
1 star
142
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback indicates a significant inconsistency in customer service, with some staff being described as friendly and helpful, while others are reported as rude and unprofessional.
Delivery Issues
Numerous complaints about lost packages, delayed deliveries, and incorrect mail placements were noted, leading to frustration among customers.
Staffing Problems
Many reviews mention long wait times due to understaffing, with calls for more employees to be available during peak hours.
Passport Services
While some customers had positive experiences with passport services, others reported unprofessional behavior and lack of assistance.
Facility Conditions
The post office is often described as crowded and poorly maintained, with issues such as malfunctioning kiosks and uncleanliness.
- ADAriela DeHavenOct 30, 20253.0Was supposed to receive a letter on the 23rd however it did not called my local post office to see what all was going on 5 times and no answer was informed by USPS customer service that it would be coming sometime this week and that just because it shows up on daily delivery does not mean it will be there that day just in the same week and yet all the other mail I have got for daily delivery has shown any other time I haven't had an issue but this needs to be fixed
- BBBenjamin BauschOct 28, 20251.0I'm not sure how people deal with this -- I'm given a return label and RMA number from a company, which I brought to this USPS. I grab a bubble mailer and place my product into it, close it, and show the woman at the counter the label and barcodes on my phone. "OH! We don't Do that"... Confused, I look at her and she says, "You need to go home and print out the label and come back. We only scan the qr codes on the labels." I replied, "there's a barcode and a qr on this label." and tried to show her the label. "No We Don't do that. You can go to UPS down the street and they can print it for $4 for you. " I reply, "I don't own a printer and I'm on a fixed income. Why can't you just scan the code and print out a label like any other mail facility?". "We don't do that here!". "Fine" I said. I paused and then I reached for the package to take my product out and leave. "SIR! You need to pay for that because you closed the mailer." "Fine...", I dropped the package on the counter, while looking at my wallet to get my card. Then I get this quiet voice, which is a change from her raising her voice at me the entire time -- "please don't throw things at me." -- I looked at her and said, "I didn't." Playing the victim is not an excuse for not knowing how to speak to people and hating where you work. She had the work-ethic of a defiant child and it's no wonder people don't enjoy going to the post office. If you want a more fitting job, go work for the current president so we can continue to get nothing done.
- MSMarina S.E.Oct 16, 20255.0Raquel was simply AMAZING helping me with my kids passport renewals. She was prompt, professional, knowledgeable and very patient when I didn't have all the needed docs the first time around. I had to come back the next day and she stood by her word when she processed our applications in no time. She was incredibly pleasant and helpful every step of the way, making sure I had everything I needed. Her willingness to assist and attention to detail made the whole experience smooth and stress-free. Highly recommend!
- TBTy BellSep 13, 20251.0Why offer a service that allows for package pickup from the residents home if you’re not gonna actually pick it up. Yet I received an email saying you did.THATS VERY DISHONEST
- SSSyreeta SAug 13, 20255.0I just wanted to shout out the young female clerk that helped me with my passport this afternoon. She said she was closing when I walked in but, out of the goodness of her heart, she still processed my passport in less than five minutes. She was also very pleasant and thorough in making sure I filled out the application properly and had all documentation. Didn't catch her name but THANK YOU!
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
You can check your PO Box during lobby hours, which often include extended hours or 24/7 access. Weekend access may vary. Check with your local Post Office for exact times.
What services are offered at the United States Postal Service at 10821 Red Run Blvd?
At this location, you can send mail, ship packages, purchase money orders, rent Post Office boxes, apply for passports, and buy gift cards among other services.
Can I apply for a U.S. passport at this Post Office?
Yes, this Post Office accepts first-time passport applications for the U.S. Department of State and most locations can also take your passport photo. You should complete and print your passport application form before applying.
Is an appointment required to use passport services here?
Most Post Offices with passport services, including this one, require an appointment scheduled through the online scheduler. Limited walk-in hours may be available at select locations.
What are the operating hours of this United States Postal Service location?
The Post Office is open Monday through Friday from 9:00 AM to 5:00 PM, and on Saturday from 9:00 AM to 12:00 PM. It is closed on Sundays.
Can I rent a PO Box at this Post Office, and how?
Yes, you can rent a PO Box either online or in person. Online reservations and information are available at https://www.usps.com/manage/po-boxes.htm. You'll receive instructions to complete your setup at the Post Office.
Is there 24/7 access to PO Boxes at the location?
Most USPS locations offer 24/7 access to PO Boxes in the lobby, but access hours may vary. You should check with this local Post Office for specific lobby hours.
Are there other United States Postal Service locations nearby?
Yes, another United States Postal Service location is nearby which might be useful for alternative mailing or shipping services if needed.
What nearby services are available for financial and legal assistance?
Nearby, you can find Jackson Tax and Accounting Services for financial advising and tax services, and Precise Signing Services, a notary public offering legal services. These can be convenient to visit before or after handling postal matters.
Are there any nearby pet services or veterinary clinics?
Yes, Maryland Pet Gazette offers veterinarian and pet services close to the Post Office, as well as Baltimore Bred Bullies, a pet breeder that you might find useful if you have pet-related needs.