The UPS Store

4.4
536 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #4232 in Olney offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Intersection Of Highway 108 And Georgia Avenue.

Details

  • DeliveryNot available

Location

The UPS Store
3470 Olney - Laytonsville Rd, Olney, MD
20832, United States

Hours

Reviews

4.4
536 reviews
5 stars
441
4 stars
16
3 stars
6
2 stars
9
1 star
64

What are people saying?

AI-generated from recent customer reviews

Customer Service

Staff, especially Spencer, are consistently praised for being friendly, helpful, and efficient.

Efficiency

Customers appreciate the quick service and the ability to handle multiple tasks simultaneously, even during busy times.

Convenience

The location is noted for its accessibility and the variety of services offered, including shipping, returns, and notary.

Positive Atmosphere

The store maintains a welcoming environment, often enhanced by pleasant music and a friendly demeanor from the staff.
  • AT
    Angela Taylor
    Nov 17, 2025
    5.0
    This is my favorite location for Amazon returns! Spencer has great customer service. There have been times when he is helping multiple customers and employees at the same time. Management team, Spencer is a huge asset to your team!!
  • AS
    Adam Summers
    Nov 11, 2025
    5.0
    I went into the store today and was overwhelmed with having to send multiple packages, not prepared with boxes or tape and needed labels. When I walked in, there was one guy running the show…and a show it was. I want to spotlight Spencer. There were three customers in front of me and two behind. Spencer had both registers rocking, bouncing back and forth between customers while computers were processing and printing. Afrer slapping labels on and handing out tracking receipts I stepped to the counter and told him my situation. He simply said, “I got you” and walked me through the whole process. I was in and out in a few minutes. Thank you for the help and if I need any shipping needs I will not hesitate to return to this store, GREATLY APPRECIATED
  • MH
    Melanie Hopkins
    Nov 5, 2025
    1.0
    Staff always seem so miserable. Forgot to tape my box for a return and they tried to charge me $5 to tape it or $7 for my own roll of tape!! Talk out lack of customer support and price gouging like crazy. Especially when the roll of packing tape was right on the counter. I go here for Amazon returns and the air in the place is always so dry and gloomy. Maybe happier staff and customer support would be appreciated.
  • IA
    Iad Al-Hassani
    Nov 3, 2025
    1.0
    Go someplace else. Other reviews about the long lines are accurate. The people that work here are slow and stay slow no matter how long the line gets. They just can't move any faster. That was the case around 4:30pm on 11/03. After a 20 minute wait, the guy in front of me with an Amazon return was turned away because his box wasn't taped shut. They wanted to charge him $5 to tape it, he didn't have his wallet, so he had to leave after all that time. I could see the look of defeat in his face and that's why I'm leaving this review. This is a small community, currently impacted by furloughs and layoffs, and this UPS Store feels it's appropriate to charge folks $5 for a single piece of tape after making them wait so long. Save yourself the frustration and go elsewhere.
  • ET
    Erika Thompson
    Oct 31, 2025
    5.0
    Spencer is INCREDIBLE!! The poor guy (appeared to be the only employee there) had a line that eventually reached the door. He handled it like a complete PRO!!! Much like the beautiful music he had playing in the store, he worked as if conducting a symphony! He had multiple lines going, answered the phone twice, was processing a passport and somehow greeted every single person with a calming smile. SPENCER DESERVES A RAISE!! And a hug! Way to go, buddy. Thank you for your hard work - my son and I saw you! We’re bringing you a treat from the local bakery 🩵

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #4232 in Olney offer?

The UPS Store #4232 offers expert packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.