United States Postal Service

3.0
67 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 221 Najoles Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
221 Najoles Rd, Millersville, MD
21108, United States

Hours

Reviews

3.0
67 reviews
5 stars
28
4 stars
4
3 stars
2
2 stars
3
1 star
30
  • EA
    Elaine Alvarez
    Dec 29, 2025
    5.0
    Took my 2 young children there for a scheduled passport appointment. Shay was amazing! She was professional, quick, and experienced. We were in and out in less than 20 minutes.
  • GN
    Grace Nguyen
    Dec 12, 2025
    1.0
    Worst customer service ever!!!! I called in for a problem about my package, since it’s late for a week. It’s supposed to be delivered in my state, Maryland, but then it’s delivered to North Carolina, and they didn’t post any updates for days. I have to call in for help, the general agent helped me to fill a report. Then the agent for this location called in for my report, but she was so rude. Didn’t let anyone talk, didn’t want to listen to my concern. Think I was lying that my package is delivered to NC. I said that’s all I saw on the tracking page. But then she’s getting impatient and mad, kept telling me how much more she knows. But when I asked so what she wanted to tell me. She hung off the phone. I didn’t say anything wrong or against, so I don’t understand why she had to be mad. Like it’s your job, work professionally please!
  • YU
    Yvonne Uwajeh
    Nov 13, 2025
    5.0
    Been using them for 2 years and customer service has always been premium and the office clean. Unsure why it's rated low!
  • RJ
    Robert Johnson
    Nov 2, 2025
    1.0
    I have been trying to find out what is going on at this post office for a week. It is closed (except the Lobby). No info/communication on the Web or at the Post Office. No customer service at this location. Given the poor reviews I guess this problem should be expected.
  • LP
    Lela P
    Dec 15, 2017
    1.0
    This place don't even deserve a star! Post master and staff are completely useless!! Nasty demeanor! If you can avoid this post office altogether ...

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.