The UPS Store

4.8
1514 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0972 in Millersville offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Intersection Of Veteran's Highway & Old Mill Rd.

Details

  • DeliveryNot available

Location

The UPS Store
672 Old Mill Rd, Millersville, MD
21108, United States

Hours

Reviews

4.8
1,514 reviews
5 stars
1,445
4 stars
12
3 stars
2
2 stars
1
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Abby consistently received high praise for her friendly, efficient, and helpful service, contributing to a positive customer experience.

Efficiency

Customers noted the quick service and efficiency of the staff, particularly during busy times, with many expressing satisfaction with the speed of their transactions.

Staff Professionalism

The staff, including Abby and Jeffrey, were frequently described as professional, knowledgeable, and courteous, enhancing the overall service quality.

Positive Atmosphere

Reviewers highlighted the welcoming and pleasant atmosphere of the store, often mentioning the cheerful demeanor of the employees.
  • DJ
    Daniel Jemibewon
    6 days ago
    5.0
    Claudia was super helpful with running my fingerprinting appointment. Professional, courteous and efficient. Great location for this service.
  • KM
    Katie Martin
    Nov 11, 2025
    5.0
    Jeffrey was great! He did a fantastic job taking my fingerprints and was super patient as the machine was a little finicky. When I first came in he was also patiently and kindly helping Hispanic customers that were having trouble communicating. Loved seeing his helpfulness in action. Thanks Jeffrey!!
  • SS
    Sahilpreet Singh
    Nov 11, 2025
    5.0
    ⭐️⭐️⭐️⭐️⭐️ I had a great experience at the UPS Store! Abby and Ali were incredibly helpful and friendly. They made the whole process quick and easy, and went above and beyond to provide excellent service. Thank you both for your great customer care — it really made a difference! Highly recommend this location.
  • AA
    Amanda Ayers
    Nov 10, 2025
    5.0
    I’m a mailbox customer at this UPS Store, and I can’t say enough good things about the entire team — they’re always friendly, professional, and helpful. However, Ms. Abby truly exceeds expectations! From the day she set up my mailbox to now, she has consistently gone above and beyond to provide excellent service. Her pleasant attitude and genuine kindness make every visit a great experience. Thank you, Ms. Abby, and the entire UPS team for your outstanding customer care!
  • CG
    Cristina Garcia
    Nov 1, 2025
    5.0
    On Friday I went to the UPS Store to return a few items, and even though it was really busy, I couldn’t help but notice how amazing the associate Katherine was! She was so welcoming to everyone who came in and managed to help multiple people at once — talk about multitasking! Despite the long line, she stayed polite, apologetic for the wait, and made sure every customer felt taken care of. Katherine is truly the best! She definitely deserves a raise for the way she handles that store with such professionalism and kindness.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Millersville?

The UPS Store is open Monday through Friday from 8:30 AM to 7:00 PM, Saturday from 10:00 AM to 3:30 PM, and Sunday from 10:00 AM to 3:00 PM.