The UPS Store

4.6
690 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #7027 in Middle River offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - White Marsh Blvd. & Greenleigh Ave. (Greenleigh At Crossroads Shopping Center).

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable
  • Wheelchair accessible restroomNot available
  • Wheelchair accessible seatingNot available

Location

The UPS Store
750 Concourse Circle, Middle River, MD
21220, United States

Hours

Reviews

4.6
690 reviews
5 stars
612
4 stars
3
3 stars
3
2 stars
3
1 star
69

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback is mixed, with some praising friendly and helpful staff, while others report rude and unprofessional behavior from certain employees, particularly the owner.

Pricing Issues

Many customers expressed frustration over additional charges for basic services like taping boxes, leading to perceptions of price gouging.

Store Cleanliness

The store is frequently described as clean and well-organized, contributing positively to customer experiences.

Staff Competence

While some employees are noted for their helpfulness and professionalism, others are criticized for lack of knowledge and poor service.

Convenience and Hours

Customers find the store's hours inconvenient, especially for those who work during typical business hours, and there are complaints about difficulty reaching the store by phone.
  • DL
    Donnie Long
    Nov 14, 2025
    1.0
    Person was snooty, plus they wouldn't let me use my packaging bag and said I had to buy one of theirs!
  • KH
    Kimberly Hogan
    Oct 8, 2025
    1.0
    I will NEVER USE THIS MIDDLE RIVER LOCATION CUSTOMER SERVICE BY OLDER TALL MAN WAS HORRIBLE!!!! He did not want to assist me he did not know how to print my return label from a QR Code, he made me send him an email then he charged me for the paper and tape to pack. IRONIC, I went to Nottingham as they knew how to treat customers respectful and they know how to print a QRCode and they DID NOT CHARGE ME.
  • VT
    Victoria Tucker
    Oct 6, 2025
    5.0
    The staff here is always so friendly and helpful! They never make me feel rushed and are always willing to assist when I’m unsure about something. It’s the only place I trust for all my notary and shipping needs!
  • SJ
    Sharon J.
    Oct 2, 2025
    4.0
    Very well organized and clean store. Very convenient location since I was in a hurry and on my lunch break.
  • JB
    john bohlen
    Sep 4, 2025
    5.0
    Great customer service Friendly and very knowledgeable of service they provide

Frequently Asked Questions About The UPS Store

What services does The UPS Store #7027 in Middle River offer?

The UPS Store #7027 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.

What are the business hours for The UPS Store Middle River?

The store is open Monday to Friday from 8:00 AM to 6:30 PM, Saturday from 9:00 AM to 2:30 PM, and closed on Sundays.