United States Postal Service

1.8
313 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order Service
Visit your local Post Office™ at 324 Main St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
324 Main St, Laurel, MD
20707, United States

Hours

Reviews

1.8
313 reviews
5 stars
40
4 stars
16
3 stars
12
2 stars
9
1 star
236

What are people saying?

AI-generated from recent customer reviews

Long Wait Times

Customers consistently reported long wait times, often exceeding 30 minutes, due to insufficient staffing.

Staffing Issues

Many reviews highlighted that the location is frequently understaffed, with only one or two clerks available during peak hours.

Customer Service

While some staff members received praise for their friendliness and helpfulness, overall customer service was criticized for being slow and unprofessional.

Operational Hours

Numerous complaints were made about the location not adhering to posted hours, with instances of being closed during business hours.

Package Handling Problems

Customers experienced issues with lost packages and poor handling, leading to frustration and dissatisfaction.
  • MG
    Marliez Galiano
    Nov 7, 2025
    1.0
    One of the most unprofessional post offices I have been to. Opening hours show as 0800. I get there at 0755, the office did not open until 0845. There was a long line, and I was the second in line. My niece received a money order on Thursday, but the machine malfunctioned, and the staff was unable to print her money order, a receipt, or any proof that she had paid $1,400.00. The supervisor told her they would call the IT department, but they didn’t answer, so she should come back on Friday. Friday comes, and the supervisor tells her it will take a while because she doesn’t know if the IT department is open. The IT department was closed on weekends, so the supervisor said she would call on Monday to let her know when the money order was ready. Monday came, and there was still no call, no receipt, or proof that she had paid $1,400 for a money order. On Tuesday, I accompanied her to ensure she received her money order, and that’s the day they didn’t open until 0845. The clerk called the supervisor, and the supervisor said to come back after 0900. We waited until then, and nothing happened, so I asked the clerk to call the supervisor, which she did. The supervisor said she was working on it and then hung up. Another 30 minutes passed, and I asked the clerk to call the supervisor again and check on the status. The clerk calls the supervisor again and hands me the phone. I asked the supervisor how much longer, and she said, “I already told you it's going to take a while,” and then she hung up on me. By then, it is 1030 am and we have not received the money order or even seen the supervisor. She finally shows up, doesn’t even apologize for her unprofessionalism, and says that she will take care of it. She then prints the money order, which took over the span of 5 days to obtain. The level of unprofessionalism displayed by the supervisor and the incompetence of the clerks on Thursday was evident, as they failed to provide her with any proof, receipt, or email explaining what happened when the bank deducted the money. As a result, my niece had no way to demonstrate that it was a money order that she never received. Machacara Graham (supervisor) is one of the most unprofessional and rude supervisors I have encountered. I told my niece never to come back to this post office, and I advise everyone, if you can avoid this place, please do.
  • JP
    Joshua Peters
    Oct 24, 2025
    1.0
    The very basics of running a business is keeping the hours that you post. Why can't they do that
  • TS
    Tim Serig
    Oct 11, 2025
    1.0
    The lines are always too long there's always one person working the lines move so slow you get frustrated and leave absolutely hate going to the post office nightmare experience every time whatever happened to the post office
  • JC
    Jazmin Chuba
    Oct 7, 2025
    1.0
    There were two individuals ahead of me at the window, and I waited for twenty-five minutes. Eventually, I was assisted, and the lady laughed, asking how I intended to ship the package without tape which was an error on my part. When I politely pointed out that she had taped the previous customer's box that had NO TAPE. She laughed once more, informing me that I would need to purchase tape, I left. While I typically avoid the USPS, its convenience led me there. I now understand their one-star rating. Don't waste you time with these folks. TO ANOTHER LOCATION!
  • OS
    Oselvin Sandoval
    Oct 3, 2025
    2.0
    Your delivery driver just run on to my trash bins knocked them down coming down fast and too close and didn't even bother to pick them up i have a video of the driver.. Your driver is starting to piss me up this is the second time he knock down my trash bins

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.