FedEx Office Print & Ship Center

Reviews

• CD

  Christopher Duncan

  Sep 28, 2025
  5.0
  I had a great experience working with Teahna the store manager yesterday. I needed table name tents for a gala I was hosting with no clue how to make it happen. Teahna was so incredibly helpful walking me through the process from start to finish. Saved my night!
• SM

  Susan Mair

  Sep 6, 2025
  5.0
  I dropped off my box for a return. The clerk was helpful, the process was easy. I appreciate the convenience even though pickup is on weekdays. Great service. I'll be back!
• FI

  Future IsNow

  Jul 3, 2025
  1.0
  Horrible experience at FedEx Laurel — discriminatory, biased, and completely unprofessional. On July 2nd, I spent over $100 printing nonprofit documents, only to later discover they were cut off and unusable. When I returned the next day, on July 3rd, to explain, a kind black male staff member agreed to reprint them as a courtesy. He asked me to email them over & requested his female colleague to print them — after she printing them, she said the cost was $133. I calmly explained the situation again & mentioned that the black male worker mentioned that they'd print them as a courtesy since I had already paid over $100. Kiara, the manager (African American female), came out with a nasty attitude, refused to look at my receipts, I politely explained the situation again but she showed no empathy, no accountability — just cold, dismissive behavior - said even if the documents had already been printed, I had to pay again or else she'd shred them. While there, I also witnessed another employee (sadly to say that she was another African American female worker) harshly berating an African man, speaking to him in a tone that was disrespectful, biased, and completely uncalled for. The culture in this location is clearly toxic and discriminatory. As I walked out, stunned by the experience, Kiara sarcastically told me to “have a good day.” Disgraceful! I went to Staples across the street, where they were professional, courteous, and charged only $30 for the same job — and even reprinted a page for free when the color was off. FedEx must address the toxic culture at this location & hold Kiara accountable. No customer — especially loyal ones — should ever be treated with such bias and disrespect. Needless to say, I'll not visit or spend my money at this location again!
• CW

  Chelle Watson

  Jun 25, 2025
  5.0
  I had the friendliest cashier who helped with my shipment. Explained everything clearly.
• RG

  Rose Gibbs

  Jun 19, 2025
  1.0
  I went there to print off a shipping label and the clerk there treated me like I was an idiot. When I got there, I went straight up to the machine and went through all of the processes needed to print from their email service (called Print N Go) - I have done this, literally, dozens of times, and after I got my credit card ready to charge, input the code and then exited their system, I noticed that the label had not printed, so I looked at the machine and saw that none of the paper drawers were pushed in. I pushed them in and nothing happened so I went to the counter, stood around for about 3 -4 minutes while they helped other customers and when it was my turn, she came out to the machine I pointed at, and was immediately "Well, how did you do this?" WHILE I WAS TRYING TO TELL HER! I explained and showed her on my phone that there was a charge and then she interrupted me AGAIN and said, "What code did you use, do you *have* a code!?"... Sigh. At that point, she then messed with the machine and as she was doing that I noticed a piece of paper in the tray, which turned out to be my label. I'm not a copy person so I don't know what happened there, but this woman gave me a look like I was a complete dunce! Maybe the machine needed to warm up AFTER I PUSHED THE PAPER DRAWERS ON, LADY! I won't be back here, I don't go to places where I'm treated like this

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