Business Details
9921 Business Pkway, Lanham, MD
20706, United States
Certified by Primo Brands Delivery • Mar 01, 2026
(800) 220-8286
Certified by Primo Brands Delivery • Mar 01, 2026
About
Certified by Primo Brands Delivery • Mar 01, 2026
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Certified by Primo Brands Delivery • Mar 01, 2026
Reviews
2.8
348 reviews
5 stars
154
4 stars3
3 stars5
2 stars3
1 star
183
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Customers consistently reported missed deliveries, frequent rescheduling, and lack of communication regarding delivery status.
Customer Service
Many reviews highlighted poor customer service, including long wait times, unhelpful responses, and difficulty reaching live representatives.
Billing Problems
Customers experienced issues with billing, including being charged for undelivered items and difficulties in obtaining refunds.
Service Decline
A significant number of reviews noted a decline in service quality since the merger with Primo, contrasting with previous positive experiences.
- DADiane Austin6 days ago1.0Made multiple attempts to contact the company with no success regarding a delivery where all the individual bottles were stolen, to change the delivery schedule and a change in the number of bottles. The customer is always busy or requested to leave a message that will be returned. After multiple requests no returned call. No time for customers???????????? LEDs to lost account.
- NBNatasha BFeb 20, 20261.0I've never been so annoyed with a company. They never deliver when they say they will, they don't pick up your empties, the prices increase without your knowledge, and I could have sworn I had the fancy reverse-osmosis water, but now, all of a sudden, I'm just getting plain water. I don't know what's going on with this company; it's terrible. And they won't let you quit them! I've called several times; each time, they just told me they'd show up next week, and they don't.
- AWAmber WallsFeb 12, 20261.0Ready Refresh by Primo , If I could give zero stars I would! This company is terrible. There is zero consistency and accountability with their delivery commitments. They changed my delivery date and after contacting customer service to cancel the first time they confirmed my water would be delivered on Tim and no-one showed up. They need to get the sales people out of our Costco’s and BJ’s. 0/10 would never recommend!
- MHMichael HaycockFeb 6, 20261.0For nearly two months, Primo Brands would send notices that a delivery was on its way. Then they would reschedule each delivery 2-3 times. Then they would message saying it was delivered -- when we never received it. They charged us for all of these and for rent for the cooler that we tried to return. After I told them I was canceling their service, they tried to upsell me. Absolutely abysmal delivery service and shockingly unhelpful customer support.
- NRNicole RoseJan 20, 20261.0I’ve been waiting for my water delivery for the past two weeks. Every single day it is rescheduled for the next day. I get items I don’t order and get charged for them. Calling customer service helps nothing as they say all they can do is send a message to the local branch. I just want my water.
Frequently Asked Questions About Primo Brands Delivery
What products does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION® to meet healthy hydration needs.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 9921 Business Parkway, Lanham, MD 20706, United States.
What categories does Primo Brands Delivery belong to?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
How can I contact Primo Brands Delivery by phone?
You can contact Primo Brands Delivery by calling +1 800-220-8286.
Does Primo Brands Delivery have a social media presence?
Yes, Primo Brands Delivery is on Facebook at https://www.facebook.com/primobrandscorp/ and on Instagram with the handle @primobrandscorp.
What is the timezone for Primo Brands Delivery?
Primo Brands Delivery is in the America/New_York timezone.
Where can I find more information or order beverages from Primo Brands Delivery online?
More information and beverage orders can be found at https://local.readyrefresh.com/md/lanham/bottled-water-delivery-lanham-md-dcmd20706.html.
What nearby places can be useful for someone visiting Primo Brands Delivery?
Nearby ReadyRefresh offers grocery and bottled water supplies, helpful if you need additional beverage options. Also, Level Up Boxing & Fitness and Advanced Sports Performance gyms can complement a healthy lifestyle.
Are there nearby services related to home or business care near Primo Brands Delivery?
Yes, nearby places like SERVPRO of Bethesda/Potomac offer fire and water damage restoration, Total Care Services provides home health care and event planning, and Colony Hardware supplies building and hardware materials.
What local fitness and arts facilities are near Primo Brands Delivery?
Nearby, you can find fitness clubs such as Level Up Boxing & Fitness and Advanced Sports Performance, as well as arts and specialty schools like SMARTS Powered by Dance Makers, Dance Makers, and DANCEMAKERS.
Brand Certified Facts from Primo Brands Delivery
Primo Brands Delivery partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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