Business Details
About
Water Cooler SupplierBeverage Distributor
Our Water Direct program provides a comprehensive selection of branded beverages to meet healthy hydration needs delivered directly to your home or to commercial businesses. These brands include Poland Spring® and Pure Life®, premium brands like Saratoga® and The Mountain Valley®, regional leaders such as Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, and Zephyrhills®, purified brands including Primo Water™ and Sparkletts®, and flavored and enhanced brands like Splash Refresher™ and AC+ION®.
Location
Reviews
2.9
335 reviews
5 stars
154
4 stars3
3 stars5
2 stars3
1 star
170
What are people saying?
AI-generated from recent customer reviews
Delivery Issues
Customers consistently reported missed and rescheduled deliveries, often without prior notice, leading to frustration and cancellations.
Customer Service
Customer service was described as unresponsive and ineffective, with long wait times and a lack of resolution for issues.
Service Decline
Many reviews indicated a significant decline in service quality since the merger with Primo Brands, contrasting sharply with previous experiences.
Billing Problems
Customers experienced issues with billing, including being charged for services not rendered and difficulties in obtaining refunds.
Driver Performance
While many drivers received praise for their professionalism and service, the overall delivery experience was marred by operational failures.
- KJKiki JNov 6, 20251.0Ever since the migration to Primo I have had nothing but issues. It has gotten so bad my last delivery (October 7) never showed and no one reached out to me. I finally went to the app to see what was going and my recurring deliveries were cancelled. When I went to resume them, seeing as though I never turned them off, the price was higher than normal. I even get a message stating my delivery is on the way with a time window and nothing. No notice of cancelling or rescheduling until I call. I have spoken to customer service multiple times and all they do is apologize but then the next month there is another issue. I have had ReadyRefresh for over 2 years and never had to call. I have called Primo more times in the last few months than in the last couple of years combined. I tried to extend grace due to merging but this is unacceptable. Something needs to change or customers will be leaving.
- STsherry thomasOct 23, 20251.0I have nothing but issues since I signed up for the service back in May. I never got one deliver. Promises no water. Scheduled but no water. Canceled the service in July. Signed up again mid July water was to be delivered 2nd Tuesday in August. No water. Nothing. Finally got water 30th August. Next DELIVERY 10 14. No water. Not paying Primo and have to buy water to. They missed the 21st and they are scheduled for today. Customer service nice but no good I have spoken to them numerous times. Today again I have been told the water is on the truck. They suck right now until I see consistency. Or. My have to just cancel again. 🥲
- BABarbara AdamsSep 22, 20252.0We have been getting this delivery service for a long time. The delivery is erratic and often does not come. The customer service is nonexistent. Trying to contact Primo by phone is awful. We cannot get a live person. I have sent two email messages and had no reply. We cancelled.
- LCL CorreaAug 14, 20251.0I WISH I CAN GIVE A NO STAR- This company does not respect your money or time. There is no integrity. Drivers lie about pick ups and drop offs. Supervisors nor anyone above holds anyone accountable. DO NOT WASTE YOUR TIME. I have scheduled a pick up for empty gallons and have received an email confirming their services to have been COMPLETED. LIES! I came home to empty gallons again and again! Just for the supervisor (Mike) to tell me today to just throw the gallons away. SMH
- DCDee C.Aug 10, 20251.0I have contacted ReadyRefresh/Primo Brands on multiple occasions during the last couple of months attempting to return a water jug dispenser that I am renting along with 5 water jugs. Every time I contact customer service they tell me someone will be out to pick up my equipment. The pick up date has changed 5 times and til this day no one has came out to pick up my equipment. I informed the customer service rep that I am moving soon and I need this equipment picked up asap. I do not recommend anyone doing business with this company, they are very unprofessional. I have since closed my account and blocked them from attempting to charge my bank. Hopefully that will get them to send someone out to pick up their equipment.
Frequently Asked Questions About Primo Brands Delivery
What products does Primo Brands Delivery offer?
Primo Brands Delivery offers a comprehensive selection of branded beverages including Poland Spring®, Pure Life®, Saratoga®, The Mountain Valley®, Arrowhead®, Deer Park®, Ice Mountain®, Ozarka®, Zephyrhills®, Primo Water™, Sparkletts™, Splash Refresher™, and AC+ION® to meet healthy hydration needs.
Where is Primo Brands Delivery located?
Primo Brands Delivery is located at 9921 Business Parkway, Lanham, MD 20706, United States.
What categories does Primo Brands Delivery belong to?
Primo Brands Delivery is categorized as a Water Cooler Supplier and Beverage Distributor.
How can I contact Primo Brands Delivery by phone?
You can contact Primo Brands Delivery by calling +1 800-220-8286.
Does Primo Brands Delivery have a social media presence?
Yes, Primo Brands Delivery is on Facebook at https://www.facebook.com/primobrandscorp/ and on Instagram with the handle @primobrandscorp.
What is the timezone for Primo Brands Delivery?
Primo Brands Delivery is in the America/New_York timezone.
Where can I find more information or order beverages from Primo Brands Delivery online?
More information and beverage orders can be found at https://local.readyrefresh.com/md/lanham/bottled-water-delivery-lanham-md-dcmd20706.html.
What nearby places can be useful for someone visiting Primo Brands Delivery?
Nearby ReadyRefresh offers grocery and bottled water supplies, helpful if you need additional beverage options. Also, Level Up Boxing & Fitness and Advanced Sports Performance gyms can complement a healthy lifestyle.
Are there nearby services related to home or business care near Primo Brands Delivery?
Yes, nearby places like SERVPRO of Bethesda/Potomac offer fire and water damage restoration, Total Care Services provides home health care and event planning, and Colony Hardware supplies building and hardware materials.
What local fitness and arts facilities are near Primo Brands Delivery?
Nearby, you can find fitness clubs such as Level Up Boxing & Fitness and Advanced Sports Performance, as well as arts and specialty schools like SMARTS Powered by Dance Makers, Dance Makers, and DANCEMAKERS.