Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5728 in Kensington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - White Flint Plaza Across From Aldi Food,Home Goods Next To Dominos Pizza.
Details
- DeliveryNot available
Location
Hours
Reviews
3.6
183 reviews
5 stars
104
4 stars
11
3 stars
7
2 stars
6
1 star
55
What are people saying?
AI-generated from recent customer reviews
Customer Service
Feedback on staff behavior is mixed; some customers report excellent service from specific employees like Nick, while others describe rude and inattentive staff.
Pricing Transparency
Customers frequently express frustration over unexpected charges for services like printing and taping, leading to perceptions of unfair pricing practices.
Cleanliness and Environment
Several reviews mention unpleasant odors in the store, indicating a need for improved cleanliness and atmosphere.
Appointment Management
There are complaints about poor communication regarding scheduled appointments, particularly for notary services, leading to customer dissatisfaction.
- MLMary LirianoDec 5, 20251.0I visited this UPS Store to complete a pre-selected Amazon drop-off and was really disappointed by the experience. As soon as I walked in, there was an off-leash dog roaming freely around the store. I’m not comfortable around dogs, and it immediately put me on edge—especially when the dog walked up to me and started sniffing my legs while I was trying to check in my package. This is still a franchise business, so I didn’t expect a pet to be loose in the customer area and customers shouldn’t have to navigate someone’s dog in order to complete a simple shipment. It felt unprofessional, unsanitary, and honestly avoidable. I hope the location considers keeping animals secured, because it can make some customers feel uneasy. I won’t be returning to this location
- JRJada Ann ROct 22, 20251.0Extraordinarily rude staff. I was making a Amazon return and they also were charging $3 to print off shipping labels although shipping is free and paid for by Amazon as they are a Amazon drop off location. Will be reporting to Amazon. This location is disappointing.
- PZPrincess Zsa ZsaOct 14, 20251.0Total scam. The sign clearly said prints were 25 cents per page. I printed double-sided, thinking that meant one sheet = one page. Nope—apparently each side counts as a separate page. So much for transparency. Ridiculous.
- KSKevin ScrimgeourSep 29, 20255.0Always the best. Fast and friendly service.
- NNNancySep 20, 20251.0This store needs an air freshener. It seriously smells bad.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 12:00 PM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Kensington offer?
The UPS Store #5728 in Kensington offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.
What are the regular business hours for The UPS Store #5728 in Kensington?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 12:00 PM to 4:00 PM.
Is The UPS Store #5728 open on Sundays and holidays?
Yes, it is open on Sundays from 12:00 PM to 4:00 PM. Hours may vary on holidays; some holidays like Thanksgiving Day, Christmas, New Year's Day, and others are closed.
What payment options are accepted at The UPS Store #5728?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, Mastercard, Samsung Pay, and Visa.
Does The UPS Store #5728 provide any special offers or coupons?
Yes, customers can save big using special offers and coupons available on their website.
Where is The UPS Store #5728 located?
It is located at 5268-G Nicholson Lane, Kensington, MD 20895, in White Flint Plaza across from Aldi and next to Domino's Pizza.
What nearby places can I visit before or after visiting The UPS Store?
You might want to visit nearby sushi restaurants such as Sushi Toro and Hiro Sushi, or optometrists like 20/20 Vision and Eye See Optical.
Can The UPS Store customers easily access fitness and sports facilities nearby?
Yes, TITLE Boxing Club North Bethesda is nearby, offering boxing classes and gym facilities for sports and recreation.
Are there any useful home service or repair providers near The UPS Store?
Yes, nearby businesses include Home Energy Savings Solutions - Maryland, Montgomery County Glass Company, Squeeky Clean Window Washing, FLOORMAX, and Glenview paving and masonry.
What is a good nearby educational resource close to The UPS Store?
Mathnasium, a tutoring center offering education and test preparation services, is located nearby.