The UPS Store

3.6
183 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #5728 in Kensington offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - White Flint Plaza Across From Aldi Food,Home Goods Next To Dominos Pizza.

Details

  • DeliveryNot available

Location

The UPS Store
5268-G Nicholson Lane, Kensington, MD
20895, United States

Hours

Reviews

3.6
183 reviews
5 stars
104
4 stars
11
3 stars
7
2 stars
6
1 star
55

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on staff behavior is mixed; some customers report excellent service from specific employees like Nick, while others describe rude and inattentive staff.

Pricing Transparency

Customers frequently express frustration over unexpected charges for services like printing and taping, leading to perceptions of unfair pricing practices.

Cleanliness and Environment

Several reviews mention unpleasant odors in the store, indicating a need for improved cleanliness and atmosphere.

Appointment Management

There are complaints about poor communication regarding scheduled appointments, particularly for notary services, leading to customer dissatisfaction.
  • ML
    Mary Liriano
    Dec 5, 2025
    1.0
    I visited this UPS Store to complete a pre-selected Amazon drop-off and was really disappointed by the experience. As soon as I walked in, there was an off-leash dog roaming freely around the store. I’m not comfortable around dogs, and it immediately put me on edge—especially when the dog walked up to me and started sniffing my legs while I was trying to check in my package. This is still a franchise business, so I didn’t expect a pet to be loose in the customer area and customers shouldn’t have to navigate someone’s dog in order to complete a simple shipment. It felt unprofessional, unsanitary, and honestly avoidable. I hope the location considers keeping animals secured, because it can make some customers feel uneasy. I won’t be returning to this location
  • JR
    Jada Ann R
    Oct 22, 2025
    1.0
    Extraordinarily rude staff. I was making a Amazon return and they also were charging $3 to print off shipping labels although shipping is free and paid for by Amazon as they are a Amazon drop off location. Will be reporting to Amazon. This location is disappointing.
  • PZ
    Princess Zsa Zsa
    Oct 14, 2025
    1.0
    Total scam. The sign clearly said prints were 25 cents per page. I printed double-sided, thinking that meant one sheet = one page. Nope—apparently each side counts as a separate page. So much for transparency. Ridiculous.
  • KS
    Kevin Scrimgeour
    Sep 29, 2025
    5.0
    Always the best. Fast and friendly service.
  • NN
    Nancy
    Sep 20, 2025
    1.0
    This store needs an air freshener. It seriously smells bad.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 12:00 PM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Kensington offer?

The UPS Store #5728 in Kensington offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, and passport/photo ID services.