United States Postal Service

1.5
168 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7400 Buchanan St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7400 Buchanan St, Hyattsville, MD
20784, United States

Hours

Reviews

1.5
168 reviews
5 stars
17
4 stars
2
3 stars
5
2 stars
5
1 star
139

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unhelpful staff, leading to a negative customer experience.

Passport Services

Many customers reported poor experiences specifically related to passport application services, including rude treatment and miscommunication.

Cleanliness and Environment

The post office was described as small, dingy, and unwelcoming, contributing to an overall negative impression.

Staff Attitude

Several reviews mentioned a general lack of professionalism and a negative attitude among employees, impacting customer interactions.
  • PK
    Preet Kaul
    Dec 20, 2025
    1.0
    Wrost expeeicence i took my 2 weeks baby with me to do her pasport aplication i did photo and whole aplication my husband send me attested concern form from usa embassy i made appointment lady was too rude she refuse to takr consern form because the usa consulate officer made stamp on form she said everything suppose to be blue i ask again stamp suppose to be black because my country stamp is. Blue the deny the usa counsolate attested form i called back to embassy they said it suppose to be taken try at another place . And i did the same thing with same form at another post office and she accept it and i got my pasport with in 4 weeks . It was cold an i sufferd with my little one because of the exexperienced staff. I would never recomend to go there with your child pasport. Try somewhere els .
  • TR
    Tee RM
    Dec 19, 2025
    5.0
    Excellent service Shamoya was very profesional and helpful, I appreciate her assistance. Thank you!!
  • RA
    Renu Abraham
    Dec 9, 2025
    1.0
    Called me 30 minute before my passport appointment saying that their are unable to take photos, and I need to take the pictures and arrive within the appointment time, and that if I don't make it in time that I can simply reschedule. Why was I not notified of the issue when I made the appointment the previous day? (They have not provided a response)
  • KW
    K.H. WIGGINS
    Sep 24, 2025
    1.0
    WORST POST OFFICE EVER!! Never opens on time! ALWAYS have bad attitudes EVERYTIME I visit. This is my local post office but I RARELY visit this one because of these reasons. I make the extra trip and visit Riverdale's where I get MUCH better friendly customer services. Today's visit was no different. After TRYING to drop off a package to be Mailed, it ended in a shouting match between me, the employee, and the supervisor. This branch needs to be closed!!
  • KA
    Kendall Ariana
    Sep 5, 2025
    1.0
    Wish I could do 0 stars. Employees are insanely rude and LAZY, if you hate your job that much then don’t continue working here… it’s that simple.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.