United States Postal Service

1.5
165 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 7400 Buchanan St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7400 Buchanan St, Hyattsville, MD
20784, United States

Hours

Reviews

1.5
165 reviews
5 stars
16
4 stars
2
3 stars
5
2 stars
5
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, with many customers expressing frustration over poor treatment and lack of assistance.

Service Efficiency

Customers frequently report long wait times and inefficient service, often citing only one employee available to handle multiple customers.

Facility Condition

The post office is described as small, outdated, and unclean, contributing to an overall negative experience for visitors.

Appointment Issues

Many customers experienced problems with passport appointment scheduling, including cancellations and unhelpful staff during the process.

Mail Handling Concerns

There are serious complaints regarding lost mail and issues with outgoing mail not being picked up, raising concerns about the reliability of services.
  • KW
    K.H. WIGGINS
    Sep 24, 2025
    1.0
    WORST POST OFFICE EVER!! Never opens on time! ALWAYS have bad attitudes EVERYTIME I visit. This is my local post office but I RARELY visit this one because of these reasons. I make the extra trip and visit Riverdale's where I get MUCH better friendly customer services. Today's visit was no different. After TRYING to drop off a package to be Mailed, it ended in a shouting match between me, the employee, and the supervisor. This branch needs to be closed!!
  • AJ
    Abioseh Johnson
    Sep 5, 2025
    1.0
    They are very rude. This is unacceptable.
  • KA
    Kendall Ariana
    Sep 5, 2025
    1.0
    Wish I could do 0 stars. Employees are insanely rude and LAZY, if you hate your job that much then don’t continue working here… it’s that simple.
  • SP
    Sonia Cecilia Ramirez pineda
    Jul 16, 2025
    1.0
    Muy mal servicio la mujer delos lentes atiende muy mal es muy grosera 😡
  • AS
    achie sandra
    Jun 10, 2025
    1.0
    My experience was terrible and disgusting. The lady with glasses was so rude and disrespectful to me after waiting for more than 40mins. Even the supervisor lady was very rude yesterday when I came in. My appointment was initially yesterday but I came in early and the lady told me they did not have any more application forms. So I asked her if I could go print and come and she said I will need to reschedule. Why in the world will you run out of application form. Overall this place is not welcoming. The only person that was nice there was the guy who was calming me down. He has dreadlocks. He is very patient, knowledgeable and a wealth of experience. The ladies need to be placed on special courses to enhance their customer service experience and management skills. If you see the ladies runnnnnnnnnnnnnnnnn!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.