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United States Postal Service

1.5
(172 reviews)

Business Details

7400 Buchanan St, Hyattsville, MD
20784, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 7400 Buchanan St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7400 Buchanan St, Hyattsville, MD
20784, United States

Hours

Reviews

1.5
172 reviews
5 stars
17
4 stars
2
3 stars
5
2 stars
5
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight consistently rude and unhelpful staff, leading to a negative customer experience.

Service Efficiency

Customers report long wait times and inefficiencies, often with only one employee available to assist.

Facility Condition

The post office is described as small, outdated, and unclean, contributing to an overall unpleasant atmosphere.

Appointment Issues

Many customers experienced problems with passport appointments, including cancellations and unhelpful staff.
  • MM
    Masoud
    Feb 23, 2026
    1.0
    I had a very disappointing experience at this neighborhood post office while applying for a passport. I arrived 10 minutes early for my appointment as recommended. There was only one person ahead of me, and another employee was visibly on a personal phone call, ignoring customers today 2/23/26. It took about five minutes for her to acknowledge me. When she finally called me to the window, she continued speaking on speakerphone while assisting me. Her tone was rude and dismissive. She threw one of my documents back at me saying, “Why do I have this in here? That’s not how this works,” without giving me a chance to explain. The interaction felt rushed, unprofessional, and disrespectful. The building may be outdated, but customer service is what truly matters. Unfortunately, the service here was unacceptable. Based on this experience, I understand why the location has such low ratings. I hope management addresses these issues because no customer deserves to be treated this way.
  • EP
    Enrique Pineda
    Feb 10, 2026
    1.0
    Le doy una Estrella pesimo servicio no te atienden si no sabes Ingles
  • OH
    Oscar Hernandez
    Feb 5, 2026
    1.0
    The lady is so rude. She need to learn how to treat customers better.
  • PK
    Preet Kaul
    Dec 20, 2025
    1.0
    Wrost expeeicence i took my 2 weeks baby with me to do her pasport aplication i did photo and whole aplication my husband send me attested concern form from usa embassy i made appointment lady was too rude she refuse to takr consern form because the usa consulate officer made stamp on form she said everything suppose to be blue i ask again stamp suppose to be black because my country stamp is. Blue the deny the usa counsolate attested form i called back to embassy they said it suppose to be taken try at another place . And i did the same thing with same form at another post office and she accept it and i got my pasport with in 4 weeks . It was cold an i sufferd with my little one because of the exexperienced staff. I would never recomend to go there with your child pasport. Try somewhere els .
  • TR
    Tee RM
    Dec 19, 2025
    5.0
    Excellent service Shamoya was very profesional and helpful, I appreciate her assistance. Thank you!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

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Certified March 01, 2026Yext Knowledge Graph
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