United States Postal Service

1.7
85 reviews

About

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Visit your local Post Office™ at 3116 Hamilton St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
3116 Hamilton St, Hyattsville, MD
20782, United States

Hours

Reviews

1.7
85 reviews
5 stars
11
4 stars
2
3 stars
1
2 stars
7
1 star
64
  • DS
    David da Silva
    Aug 30, 2025
    1.0
    "I had a very disappointing experience at this post office due to the unprofessional behavior of an employee named Shamoya. She was rude and unhelpful when I asked about processing a Certificate of Mailing. It was clear that she didn’t know how to handle the request, but instead of offering assistance or finding someone who could, she became defensive and dismissive. I have the incident recorded on my phone as proof of how I was treated. Management needs to take these complaints seriously—there are numerous one-star reviews for a reason. This level of service is unacceptable, and I hope they address the issue." She refused several times to sign the Certificate of Mailing form where it clearly says postal employee she gave me the form back and stated "I'm not signing it you sign it" Employee Shamoya stated several times to me if you "don't like it you can go somewhere else. It's very obvious that she has an issue dealing with Hispanics customers.
  • JC
    Jeferson Ceron
    Jul 19, 2025
    5.0
    Pretty good service Raketa help me out 👍
  • WA
    weynish abebe
    Jan 30, 2019
    1.0
    Terrible customer service ! Very aggressive
  • KE
    Kecil Elbourne
    Dec 13, 2017
    1.0
    Terrible service when i called...had an issue with my mails that were missing due to the mailbox being broken and mails were exposed so i called in and the lady told me there was nothing that they could do if the mail had no tracking number. Such a waste of time i would have given no stars if that was an option😡
  • AS
    Anita Sager
    Dec 1, 2017
    1.0
    This the most unhelpful post office. I was sending a certified letter and when I took the form up to the window, the woman told me to attach the forms to the envelop myself. "I should have read the instructions." I felt like saying now I can work here too but she was intimidating and I heard she threatened people. I was afraid she might tear up my letter after I left.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.