United States Postal Service

Reviews

• ET

  Eric Tolliver

  4 days ago
  2.0
  Not keeping the lobby open 24hrs as posted,never posting any notice of change of hours temporary or permanent, disrupting the ability of PO box holders to obtain their mail by locking the door at 4:50pm and all day Sunday all going back to at least January (3+months now) and to this day not 1 single notice sent or posted regarding these changes and the doors still say lobby open 24hrs 7 days a week
• JL

  Joseph Lertch

  Apr 12, 2026
  2.0
  If the post office was run by anyone other than the government, it would be out of business.
• AT

  Awet Tesfagergis

  Feb 3, 2026
  1.0
  I sent a letter a month ago and it still hasn’t arrived
• RR

  Ruby

  Oct 8, 2025
  1.0
  On Monday October 6, at 8:36 am I went to the post office to inquire about the status of a mail box key that I purchased in September. I purchased the mailbox key September 17. I have yet to get a phone call from the post office telling me that I can go pick it up. Last week I called on Friday to inquire about the status, the associate who answered did not greet and was very rude. She was very short with me and didn’t try to inquire more about why I was calling. I was simply told that they didn’t have any request for the address that I had provided. They asked for my phone number and said they would call me back. They never called back. It will almost be a week and they still have not called back. Talk about customer service! So then on Monday, I went to the post office, Michelle was the associate who I asked about any information regarding my mailbox key she asked me for my address. I pulled my phone out to look for it and then Michelle very rudely asked” what you don’t know your address?” I explained to her that I recently moved to this new address so I wanted to make sure that I gave her the correct address. All she responded was “oh”. Is customer service not important for the post office? Are associates told that having good customer service is NOT a requirement? Is helping the customers who call not a priority? Is speaking kindly to customers who enter the facility not important? Is it okay to charge customers $40 for a mail box key and then loose the paper work or even better, NEVER submit for the mail box key to be changed??
• LB

  Linda Bernsohn

  May 20, 2020
  5.0
  The employees at the Havre de Grace post office have been the best I have ever seen. They are very efficient, pleasant and professional. It is always an enjoyable experience

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