United States Postal Service

2.6
109 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 44 W Franklin St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
44 W Franklin St, Hagerstown, MD
21740, United States

Hours

Reviews

2.6
109 reviews
5 stars
32
4 stars
11
3 stars
4
2 stars
5
1 star
57
  • GB
    Gwendolyn Berry
    Oct 11, 2025
    1.0
    Here lately my deliveries no matter where they come from, have been getting messages that my items/items are being held at the post office at customer's request and I'm like what the heck?! I did not authorize that request so why are they doing this?! It delays my items being delivered and I did not give any permission for them to hold it at the post office! So annoying and ridiculous! Has anyone else had this problem lately?
  • SS
    Sara Shoemaker
    Oct 10, 2025
    5.0
    Very helpful and friendly!
  • AK
    Alexander Korycki
    Aug 20, 2025
    5.0
    The staff here are intelligent and helpful.
  • JT
    James Trucksess
    Jul 9, 2025
    1.0
    STILL VIOLATING PEOPLE'S RIGHTS?
  • MM
    Moe
    May 14, 2024
    1.0
    Absolutely terrible service! Would not recommend anyone go here. I had an appointment set up to get a passport for my daughter and I. The lady was mad because my 1 month old daughter was sleeping!! I was waking her up and the lady proceeded to be angry and clap her hands obnoxiously loud. She continued with an attitude and when I asked her what her problem was and told her we could go somewhere else to get the passport she threatened to pepper spray me with my daughter in my hands. Smh! I am so disgusted.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.