United States Postal Service

2.6
114 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 44 W Franklin St to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
44 W Franklin St, Hagerstown, MD
21740, United States

Hours

Reviews

2.6
114 reviews
5 stars
33
4 stars
11
3 stars
4
2 stars
5
1 star
61
  • JJ
    Juicy
    Dec 26, 2025
    1.0
    Not receiving any Christmas cards from Family. Expecting at least 4 and I see the photos on informed delivery yet nothing has come. My parents card was returned to sender. What the hell is going on with usps??? Several times over had packages/cards stolen. This is ridiculous
  • JW
    Jerry Woods
    Dec 24, 2025
    5.0
    Great people and friendly service!
  • KK
    Kirsten Kanne
    Dec 11, 2025
    1.0
    They cannot follow instructions to save their lives. I went both and person and spent 11 hours calling trying to get an actual answer without endless ringing and it just hanging up on me due to no answer, to solve a problem with mail being held. Now half of my packages have been resent to sender for Christmas and all they could tell me was get a refund. When they are the ones who messed up and then couldn’t answer. You guys ruined my families Christmas. Thanks for nothing.
  • RR
    Ren
    Dec 10, 2025
    1.0
    Several international shipments LOST they didn’t even scan it in so we couldn’t file a proper claim!! We had to wait a whole 30 days from the expected delivery date, and even then it’s taking weeks to file a claim and we are disputing it because it was still closed due to “usps not receiving the item so it’s out of our hands” when you DID receive the item. Scan your packages properly!!!
  • AS
    Ashley Sanchez
    Dec 1, 2025
    1.0
    I filled out the paper card to have my mail held at the post office back at the beginning of September 2025. It is now December 1, 2025 and I have yet to receive any pieces of my mail that is pictured and sent to me on my informed delivery because of the carrier I don’t know what the issue is here but I hope they get it figured out otherwise that carrier Really needs to step Up doing his job either purely or he’s not reading the names on the mailboxes as they require us to put in there. Makes no sense. so now I gotta figure out how I’m gonna get my $1500 check! 1 star nothing more! Not to mention, I’ve been dealing with this post office for several of years now and not once have they been able to get it right. What’s the point of putting in the paperwork if they’re not putting it in the system? Very disappointed!!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.