The UPS Store

4.2
146 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6246 in Hagerstown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Hagerstown, At The Intersection Of Leitersburg Pike And Longmeadow Road.

Details

  • DeliveryNot available

Location

The UPS Store
19813 Leitersburg Pike, Hagerstown, MD
21742, United States

Hours

Reviews

4.2
146 reviews
5 stars
108
4 stars
7
3 stars
2
2 stars
4
1 star
25

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, with specific mentions of employees like Courtney and Hailey for their exceptional service.

Efficiency

Customers frequently noted the quick and efficient service, often being in and out of the store within minutes, even during busy times.

Inconsistent Experiences

While many reviews highlighted positive interactions, there were several complaints about rude or unhelpful staff, indicating inconsistency in customer service.

Package Handling Issues

Some customers reported problems with package handling, including damaged items and issues with shipping weight, leading to dissatisfaction with the service.

Long Wait Times

A few reviews mentioned long wait times, particularly during busy hours, suggesting that staffing levels may not always meet customer demand.
  • SW
    Stephen Wood
    4 days ago
    2.0
    This is a lousy location in general. It's always overcrowded and a line to sometimes get in the door. More of a design or planning issue vs staff, but worth a mention for anyone looking to transact anything that may be time sensitive, or has concerns with standing outside a bit (or at least in a crowded micro lobby). They want to charge you $4 just to print a shipping label. That charge alone is outrageous. Staff has low overall customer service awareness.
  • CD
    Chad David
    5 days ago
    5.0
    Workers are fast and efficient. Went in a few days before Christmas and they were super busy, but remained friendly and calm.
  • S1
    shaggyB 123
    Dec 28, 2025
    1.0
    A soft tone voice doesn't make you humble or nice
  • AA
    Amgmomrn
    Dec 22, 2025
    5.0
    Just came back for shipping my last gift for 2025! This is a very small office with no extra space to expand at this location! The line was already outside the door! Within 10 minutes my transaction was complete and I was back in my car! Employees were fast and efficient! Pleasant to even the snarliest customer! Many Thanx and Merry Christmas!
  • WC
    Wanda Clark
    Dec 21, 2025
    5.0
    Fast and efficient.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store #6246 in Hagerstown offer?

The UPS Store #6246 offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.