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United States Postal Service

1.9
(135 reviews)

Business Details

6101 Liberty Rd, Gwynn Oak, MD
21207, United States
(800) 275-8777
http://usps.com/postoffice

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6101 Liberty Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6101 Liberty Rd, Gwynn Oak, MD
21207, United States

Hours

Reviews

1.9
135 reviews
5 stars
22
4 stars
6
3 stars
3
2 stars
10
1 star
94

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, unhelpful, and dismissive.

Delivery Issues

Many customers reported consistent problems with package deliveries, including misdeliveries, lost packages, and delays.

Management Problems

Reviews indicated a lack of effective management, with complaints about unresponsive staff and poor handling of customer issues.

Facility Conditions

Several customers noted that the post office location appeared run down and poorly maintained.

Inconsistent Experiences

While many reviews were negative, a few customers reported positive experiences with specific staff members, indicating inconsistency in service quality.
  • EL
    Elise Lynch
    Feb 24, 2026
    1.0
    Staff closed the post office at 1130am last Saturday.
  • EG
    Elder Galdamez
    Feb 3, 2026
    1.0
    Printer not working again .always something.
  • NW
    Netty Walker
    Nov 17, 2025
    1.0
    Cancelled my passport application appointment without notifying me in advance. Found out it was cancelled once I got there with no explanation.
  • SC
    Shannon Clifton
    Oct 21, 2025
    1.0
    I can't even give this post office 1 star. They are have the absolute worst. One guy at the counter spoke to me like I was illiterate when I asked him about the return process. 99% sure a different male employer stole my package from in front of my door while delivering packages to another person in my apartment complex. Thankfully I was refunded my money. I had a camera that captured him, being the only one who ever entered, when nobody else was in the building at that time and it had only been delivered 10 minutes prior to him entering the building and leaving with a box. I recently had a package delivered, come to find out it was delivered to the wrong address. I've tried calling the post office multiple times and nobody will answer. Now the phone is off the hook. I work crazy hour's so it's hard to get in there before they close so this is the only option I have at the moment. These people are responsible for important documents and packages. We bust out butts working to get these thing's for ourselves and others. I pray to God you get yours. Karma is real. This particular post office though, the one on Liberty Rd, needs to clean up their employees. There has only been 2 women that work there that treated me like a human being and were respectful. This world has gone to complete ish with humanity.
  • SB
    S B
    Oct 26, 2020
    1.0
    Only one person's available at most times on the counter, i go here daily. These guys here are so not professional, their own managers break usps rules to accommodate their own

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.

Brand Certified Facts from United States Postal Service

This information is certified by United States Postal Service and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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