United States Postal Service

2.7
152 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7600 Ora Glen Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
7600 Ora Glen Dr, Greenbelt, MD
20770, United States

Hours

Reviews

2.7
152 reviews
5 stars
50
4 stars
12
3 stars
3
2 stars
9
1 star
78

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and dismissive behavior from staff, particularly from an older male employee, leading to a negative customer experience.

Efficiency

Customers reported long wait times due to insufficient staff, with many instances of only one employee working during busy periods.

Mixed Experiences

While many customers had negative experiences, a few praised specific employees for their helpfulness and professionalism, indicating inconsistency in service quality.

Package Handling

Several complaints were made about lost or mishandled packages, with customers expressing frustration over the lack of accountability and poor tracking.
  • AV
    Avnie Vaughan
    Nov 25, 2025
    1.0
    7 people in line and only one person working up front is unacceptable.
  • SM
    Sean Malloy
    Oct 18, 2025
    1.0
    Woman at the deak refused to sell me a label for a box i was trying to ship. Insisted I write out the label myself on the box? Very bizarre
  • JJ
    Juanice Johnson
    Oct 17, 2025
    5.0
    Thank you to Lisa At the front desk Someone took the key home so the front area is closed and she's working at the small desk with lots of costumers with perfect patients!! Bless her heart cause I didnt know what to do and she handled it perfectly 👌 ❤️ 🙌
  • DA
    Debie Aguilar
    Sep 16, 2025
    1.0
    Would give it -100 stars if I could. I walked up to the counter after not being called on after minutes standing there despite being the only person at the post office and having this clerk not have anyone she was helping. I walked up and greeted the clerk (#10 per my receipt) with a hello and did not get a greeting. I waited and she then said hello and I proceeded to speak and she rudely said “I SAID HELLO” and I was taken aback. I told her I had greeted her as well at the beginning and if she not heard me. Silence. The other clerk next to her was starting to laughing and smirk. She then proceeded to just sit there with her arms crossed and didn’t say a word. I answered yes to the prompt of being treated good because she was starring at the screen. I only looked at the screen because she was starring at it. Didn’t instruct me to it at all. Then she asked me if I wanted a receipt and tossed it at me. She then greeted the other customer behind me nicely. If you don’t want to work there, THEN DON’T!!!
  • MM
    Milly
    Aug 29, 2025
    1.0
    Horrible customer service. Went there to drop off a package since I was nearby at the Safeway, This tall grey haired man was the only person there. He spent way too much time yapping and telling stories to the customer at the counter and kept announcing that his coworker hadn't returned from lunch and he was doing the best he could talking and trying to type one key every 3 seconds. Guy standing in front of me gets into with him regarding a delayed key replacement process and the this guy threatenes to call the police on him unless he moved out the line. Then I'm next, I had everything printed and boxed, labels in hand and he rudely tells me I need to purchase a whole roll of my own tape for $4...(only needed a strip) told me to step out of line buy the tape and get back in line. Definitely not the level of service I get from College Park or Riverdale locations....I just took my package to the Riverdale where they have a better attitudes....and help with tape.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.