United States Postal Service

2.3
232 reviews

About

Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 7596 Ritchie Hwy! The U.S. Postal Service® (USPS®) is the only organization in the country to regularly deliver to every residential and business address. USPS is actively recruiting for many positions, including: mail and package delivery (city and rural); truck driving (delivery truck and tractor trailer); processing plant; and more opportunities to fit your needs. Learn more about USPS top jobs on our website.

Location

United States Postal Service
7596 Ritchie Hwy, Glen Burnie, MD
21061, United States

Hours

Reviews

2.3
232 reviews
5 stars
60
4 stars
16
3 stars
8
2 stars
8
1 star
140

What are people saying?

AI-generated from recent customer reviews

Customer Service

While some customers praised the friendly and helpful staff, many reported unprofessional behavior and poor service experiences.

Package Issues

Numerous complaints about lost, misdelivered, or damaged packages were noted, indicating significant issues with package handling.

Efficiency

Customers experienced long wait times and inefficiencies, particularly during busy periods, leading to frustration.

Communication

Many reviews highlighted difficulties in reaching customer service by phone, with reports of calls going unanswered.

Facility Condition

The physical condition of the post office was criticized, with mentions of overflowing mailboxes and a need for improvements.
  • DK
    Dan Krause
    Dec 19, 2025
    4.0
    Very crowded but understandable due to the holiday season. Lines move fairly well.
  • JW
    John W.
    Sep 5, 2025
    5.0
    Passport appt: I dont think it could have gone better. We did arrive with all required documents and copies, that likely helped. Pictures for kids went smooth especially given that the 2yo wasnt used to taking pics. Personnel working today were professional and ...... I just couldn't imagine it have gone any better, so 5 stars it is. Be prepared and you will be best set up for success, is my advice.
  • GS
    Garry SIngh
    Sep 2, 2025
    1.0
    Informed delievery means you getting that mail that day , I never received mail and it says it’s delivered on usps inform delievery , try to call them but they never answer .
  • DM
    Dione McD.
    Aug 27, 2025
    2.0
    My pkg was held for several days before being sent out. Unacceptable!!!
  • MP
    Me P
    May 19, 2015
    1.0
    Had to ship a small item internationally with tracking. Three different people at this location all apparently told me the wrong thing to ship with because I ended up with a Priority Flat Rate box, which, I was told after my package was lost, does not have tracking or insurance...even though I paid for both. My package has been lost for over a month and USPS won't do anything about it.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.