United States Postal Service

2.1
329 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 12774 Wisteria Dr to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
12774 Wisteria Dr, Germantown, MD
20874, United States

Hours

Reviews

2.1
329 reviews
5 stars
71
4 stars
15
3 stars
18
2 stars
12
1 star
213

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees received praise for their helpfulness, others were reported as rude and unprofessional.

Efficiency

Customers experienced long wait times and issues with service speed, particularly during busy hours, leading to frustration.

Delivery Issues

Numerous complaints about misdelivered packages and poor handling of mail, with many customers reporting lost or delayed items.

Staff Attitude

Several reviews highlighted a lack of professionalism and negative attitudes among staff, impacting the overall customer experience.

Positive Experiences

Despite the negative feedback, some customers reported positive interactions with specific employees who provided excellent service.
  • RC
    Robo Cop
    Nov 6, 2025
    1.0
    Zero stars mailman comes to my house in his street clothes and left my light weight package outside on the porch sidewalk and not by the front door. He's too lazy too toss it over the the pet gate. And he was talking on his cell phone with the speakerphone too an insurance customer service. And he park his car with the trunk open facing the wrong way.
  • SL
    Sabrina Lainez
    Oct 8, 2025
    5.0
    Came on a Wed mid morning so a bit busy, however wonderful experience! I had the sweetest front desk Jeannine that helped me explore my options for priority shipping for a envelope and helped me pick the best one for me. Quick in and out and easy ! Definitely recommend !
  • ZT
    Zion Thomas
    Oct 7, 2025
    5.0
    I went to mail a package international and Anessa was very helpful, she had a beautiful smile and knowledge on how I should send my items. Thank you very much Anessa, this is my post office and it's always nice to see Anessa, the others there not so nice.
  • SG
    Samantha Gartner
    Sep 22, 2025
    5.0
    David is the best employee there, extremely hardworking and treats all his customers with care + goes the extra mile.
  • AP
    Annie Pham
    Aug 11, 2025
    5.0
    Mac is very kind to help us to do passport.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.