Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #1193 in Germantown offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Sugarloaf Centre At Route 118 And Wisteria Drive.
Details
- DeliveryNot available
Location
Hours
Reviews
2.4
174 reviews
5 stars
52
4 stars
8
3 stars
6
2 stars
4
1 star
104
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.
Wait Times
Customers frequently complained about long wait times, often citing only one employee working during busy hours.
Service Charges
Many customers expressed frustration over being charged for basic services, such as tape for packages, which they found unreasonable.
Mixed Experiences
While some customers praised specific employees for their helpfulness, the overall sentiment leaned towards dissatisfaction with the service.
- GTG A (TheFamous)Jan 2, 20261.020 minute wait on a Friday afternoon… Kind of disgraceful if you ask me in my very humble opinion
- TLTiffany LakeDec 31, 20251.0If I could give this a location a zero if I could. Their customer service is terrible and it has not improved for years. I asked on our the employees a question and she completely ignored me acting like she didn’t hear my question. They have no sign on the door informing their customers on their holiday hours. I hope they do better in 2026
- JCJosh C,Dec 26, 20255.0All I'm going to say is that Stacy is incredible. 10/10. She went above and beyond to help out. Thank you Stacy!
- SHSamad Sayed HossiniSep 13, 20251.0They are working so slowly 🐌, everything time I need something there will wait for at least 25 minutes and always one person work there
- MPM PSep 6, 20251.0I have had 2 recent packages sent to Germantown location. I got the notification of delivery, but when I arrived to pick up the packages I am told they were not received. I have changes my delivery location.
Frequently Asked Questions About The UPS Store
What services does The UPS Store in Germantown offer?
The UPS Store #1193 offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, faxing, and passport/photo ID services.
Where is The UPS Store located in Germantown?
It is located at 13017 Wisteria Dr, Germantown, MD 20874, inside Sugarloaf Centre at Route 118 and Wisteria Drive.
What are the store hours for The UPS Store in Germantown?
The store is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and closed on Sundays.
Is The UPS Store in Germantown open on major holidays?
The store is closed on November 27, December 25 and 31, January 1, and January 19. It operates on regular hours on November 11 and November 28.
What payment methods are accepted at The UPS Store in Germantown?
They accept American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Can I contact The UPS Store in Germantown by email or phone?
Yes, you can email store1193@theupsstore.com or call +1 301-540-3311.
Are there any nearby dining options near The UPS Store in Germantown?
Yes, Manginos Pizza & Subs and Mangino's Pizzeria and Restaurant are nearby, offering pizza and other food options for a meal before or after your visit.
What nearby places can I visit for beauty or hair supply needs around The UPS Store?
Nae Nae's Naturals and Kia's Hair Studio, both beauty and hair supply stores, are close by for beauty needs.
Are there family-oriented services near The UPS Store in Germantown?
Monday Morning Moms, a daycare and preschool service, is nearby, providing an option for childcare in the area.
Does The UPS Store in Germantown have any nearby recreational attractions?
Tactical Laser Tag, an amusement and laser tag attraction, is close to The UPS Store for fun activities before or after your visit.