The UPS Store

Reviews

• HK

  Hassana Kaba

  Feb 3, 2026
  5.0
  Love this location - Tiffany always delivers exceptional service! The entire team here is great and they always provide prompt and efficient service.
• KP

  kelly pendock

  Jan 31, 2026
  5.0
  The UPS store in Gambrills is fantastic! They always are so fast and helpful. Tiffany helped us today return and send several packages... excellent customer service! Thank you!
• PS

  Paul Shoemaker

  Jan 21, 2026
  5.0
  I went to the store to return my Amazon purchase. After making a couple of attempts to get the proper return label, Tiffany went above and beyond to help me. Thank you Tiffany.
• SM

  Sarah Martin

  Jan 3, 2026
  1.0
  Alert the store does not follow online hours posted. Eeverybody in here is typically very nice this is not a reflection on the employees. However people are too busy to be driving out of their way to get to your store based on the hours you post online only to find your store closed. Your website says 5:00 p.m. Google search research results say 5:00 p.m.. little tiny print on your door says 4:00 p.m.. Pulled up at 4:45, in fact raced here and skipped other errands to get here before your stated online close time, only to find the doors locked. Easily 10 people have made the same mistake while I am sitting here, everyone thinks you're open till 5:00 because despite that tiny print posted below eye level in a side window, not even on your front door everyone else also believes you are open until 5:00 p.m.. Please correct your google business profile and website nobody has time and gas to waste on these highways.
• 2C

  2Twenty Coaching

  Dec 16, 2025
  1.0
  This was one of the most incompetent and unprofessional retail service experiences I have ever encountered. My husband paid $32 for Priority Next Day shipping at this UPS Store. Tracking showed no movement whatsoever. When we called the store, the employee who answered was dismissive, condescending, and falsely stated that the issue was “not their responsibility,” incorrectly blaming the post office, despite the package being shipped UPS, not USPS. Days later, when my husband went to the store in person, the package was found sitting in a bin on the floor, completely unprocessed. I personally returned to the store and saw it myself, at the bottom of a pile, exactly where it had been left the entire time. The same employee who provided the misinformation over the phone stood there speechless while another staff member retrieved the package immediately and apologized repeatedly. That employee confirmed we would receive a refund. Charging customers for next-day service, failing to ship the package at all, lying about responsibility, and showing zero accountability is unacceptable and negligent. This is not a minor mistake it is a fundamental breakdown of basic operations. This location should not be trusted with time-sensitive or important shipments.

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