Brand Certified
United States Postal Service
3.1(120 reviews)
Certified by United States Postal Service • Mar 01, 2026
Business Details
16501 Shady Grove Rd, Gaithersburg, MD
20898, United States
Certified by United States Postal Service • Mar 01, 2026
(800) 275-8777
Certified by United States Postal Service • Mar 01, 2026
http://usps.com/postoffice
Certified by United States Postal Service • Mar 01, 2026
About
Certified by United States Postal Service • Mar 01, 2026
Post OfficeCargo ServiceLogistics ServiceShipping ServicePackaging Supply StoreMoney Order ServiceUnited States Postal Service
Visit your local Post Office™ at 16501 Shady Grove Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more
Location
Certified by United States Postal Service • Mar 01, 2026
United States Postal Service
16501 Shady Grove Rd, Gaithersburg, MD
20898, United States
Hours
Certified by United States Postal Service • Mar 01, 2026
Reviews
3.1
120 reviews
5 stars
50
4 stars
12
3 stars
3
2 stars
4
1 star
51
- JBJoan Butler2 days ago5.0I mailed a letter at the Post Office and the P.O. Worker was very helpful!
- ASamit singh2 days ago1.0Worst staff ever. The Indian lady is very rude. Never a smile on her face.
- ASAmy SilasFeb 13, 20261.0Beware. Worst experience I’ve ever had at a USPS location. - ike beware From the moment I walked in to ship my package, the clerk (Ike) was hostile and confrontational. She criticized how I had secured my package, forced me to open it, and then refused to provide tape to reseal it. Her tone was rude and aggressive throughout the interaction. After the transaction, I left a less-than-perfect review. She immediately looked at it, confronted me about why I didn’t give her a higher rating, and began raising her voice at me in front of a full line of customers. It was humiliating and completely unprofessional. When I said I was going to document the situation, she told me it was illegal to record her and then physically grabbed my phone, yanking it out of my hands. We both had hold of it as she pulled forcefully. It was shocking and completely inappropriate behavior from a USPS employee. I filed a complaint with the manager, but nothing meaningful was done beyond a brief apology. I have never experienced this level of aggression and unprofessionalism at a post office before. Customers should feel safe and respected — not harassed.
- JAJL AdamsFeb 3, 20264.0Service is getting better at the front desk always slow but agents are efficient
- AWAlexander WhiteJan 30, 20261.0I believe he name was Seon at the counter she was rude and kept repeating over and over “I don’t know what to do” “I don’t know what to do” added charges I’ve never paid before while mailing a letter and look confused about how to do her job. Very weird experience I can see why this post office has a poor rating.
Frequently Asked Questions About United States Postal Service
Can I get a passport application at this Post Office?
Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.
Is an appointment needed for passport services?
Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.
Does this location take the photo needed for passports?
For first-time passport and photo services, please make an appointment using our online scheduler.
What is the cost to take a passport photo?
The current fee for a passport photo at USPS is $15.
When does this location do walk-in passports?
We offer limited Passport walk-in hours at select locations.
Can I get a PO Box online?
Yes, you can search for available PO Boxes and reserve one online at https://www.usps.com/manage/po-boxes.htm. The process is quick and secure, and you'll receive instructions for completing your setup in person.
How much is a small PO Box?
PO Box prices vary by location. You can check exact pricing for your area by visiting https://www.usps.com/manage/po-boxes.htm and entering your ZIP Code.
Can you get to the PO Boxes in the lobby after hours?
Most USPS locations offer 24/7 access to PO Boxes in the lobby. Access hours may vary by location, so check with your local Post Office for specific lobby hours.
How can I get a PO Box?
You can apply for a PO Box online or in person at your local Post Office. Just bring two valid forms of ID and your completed application if applying in person. To start online, visit https://www.usps.com/manage/po-boxes.htm.
What time can I check my PO Box weekly and on weekends?
What time can I check my PO Box weekly and on weekends?
What services are available at the United States Postal Service at 16501 Shady Grove Rd?
The Post Office offers mail and package shipping, money orders, PO Boxes, passports, gift cards, and more.
Can I apply for a passport at this location and do I need an appointment?
Yes, this Post Office accepts first-time passport applications. Most passport services require an appointment through the online scheduler, though some locations offer limited walk-in hours.
Does this location provide passport photo services and what is the cost?
Passport photo services are available by appointment only, with a fee of $15 per photo.
How can I get a PO Box at this Post Office and are they accessible after hours?
You can reserve a PO Box online or apply in person with two valid IDs. Most locations offer 24/7 lobby access to PO Boxes, but hours may vary locally.
What are the regular operating hours of this Post Office?
The Post Office is open Monday through Friday from 7:30 AM to 7:00 PM and is closed on weekends.
Where can I find nearby financial services if I need to handle transactions close to the Post Office?
Nearby financial services include MVP Postal & Printing FCU, Judd's Federal Credit Union, and JuddsFCU credit unions that could assist with financial needs after visiting the Post Office.
Are there convenient places to get coffee or food near the Post Office for before or after my visit?
Yes, Indoor Cafe Starbucks and El Esteron Mexican Restaurant are nearby, great for grabbing coffee or a meal when visiting the Post Office.
If I need pet services near the Post Office, where can I go?
Go Doggie Go offers pet sitting and dog walking services close to the Post Office, convenient if you need to visit while caring for pets.
How can nearby transit or other Post Office locations help me access the United States Postal Service at 16501 Shady Grove Rd?
Other USPS Post Office locations and public services nearby provide alternatives and support, while multiple nearby spots and road access assist customers in finding this main Post Office easily.
Does the Post Office offer mobile apps or online resources for scheduling or managing services?
Yes, USPS offers mobile apps for iOS and Android that allow you to schedule passport appointments, manage PO Boxes, and access shipping services online.
Brand Certified Facts from United States Postal Service
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