United States Postal Service

2.4
88 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 23 Firstfield Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23 Firstfield Rd, Gaithersburg, MD
20878, United States

Hours

Reviews

2.4
88 reviews
5 stars
25
4 stars
4
3 stars
3
2 stars
7
1 star
49
  • FM
    Francisco Murillo
    6 days ago
    3.0
    They do their work but they sure are unhappy.
  • WA
    Wajid Ahmed
    Jan 3, 2026
    1.0
    Poor service. I went to drop some parcels and I asked the guy who was on duty that please scan it and give me receipt. He said we don’t scans and give receipts I asked multiple times but he refused to give me receipt. I took my parcel and went to other usps store and got the receipt. I will complain to customer service about this unprofessional behavior.
  • JR
    José Rivera
    Aug 28, 2025
    1.0
    "Extremely poor service from the staff—I even heard an employee yelling at a customer. I requested a key change for my mailbox two months ago and still haven’t received a resolution. I’ve asked every week to pick up my mail at the agency, and they never have it, which means they lost my correspondence from two months ago. I spoke with the manager, and he just says someone will contact me, but that never happens. Really terrible service."
  • SK
    Sam Khojasteh
    Mar 20, 2024
    1.0
    Horrible experience, rude workers got a whole load of attitude.
  • AL
    Alan L
    Sep 3, 2022
    1.0
    First of all, even though this is the post office of record for 20878, if you have a package or mail held here they tell you that “this is NOT your post office”. Apparently they have other “secret” locations they won’t tell you about but your mail is there so if a package is held because you were on vacation don’t waste your time coming here to pick it up. It won’t be here. Unfortunately you will get a lot of “attitude” from some of the employees before you find someone that will explain this all to you in a manner that makes sense.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.