United States Postal Service

2.4
85 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 23 Firstfield Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
23 Firstfield Rd, Gaithersburg, MD
20878, United States

Hours

Reviews

2.4
85 reviews
5 stars
24
4 stars
4
3 stars
2
2 stars
7
1 star
48
  • JR
    José Rivera
    Aug 28, 2025
    1.0
    "Extremely poor service from the staff—I even heard an employee yelling at a customer. I requested a key change for my mailbox two months ago and still haven’t received a resolution. I’ve asked every week to pick up my mail at the agency, and they never have it, which means they lost my correspondence from two months ago. I spoke with the manager, and he just says someone will contact me, but that never happens. Really terrible service."
  • SS
    Swaminathan Shankar Subbu
    May 28, 2025
    1.0
    I now understand why usps is not preferred..worst service..customers are considered as interruptions..even to tape a parcel, should buy a tape..no wonder fedex/ups are being preferred
  • TC
    Timmy Chong
    Apr 3, 2025
    5.0
    Have been here 100+ times and never had an issue. Very rarely encounter long waits. The service is always fast and the postalfolks are kind. Thank you
  • VM
    Vitaly Melnik
    May 14, 2018
    1.0
    Worst phone experience. Had to wait on the phone more than 30 mins with no luck.
  • LS
    Lucy Song
    Jul 10, 2017
    1.0
    Larry the Chinese old guy has a terrible service! Try to avoid to go this post office!

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.