The UPS Store

3.5
123 reviews
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Business Details

325 Ellington Blvd, Gaithersburg, MD
20878, United States
(301) 963-1880
https://locations.theupsstore.com/md/gaithersburg/325-ellington-blvd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6641 in Gaithersburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
325 Ellington Blvd, Gaithersburg, MD
20878, United States

Hours

Reviews

3.5
123 reviews
5 stars
67
4 stars
8
3 stars
3
2 stars
5
1 star
40

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with many customers reporting rude and unhelpful staff.

Cleanliness and Organization

Some reviews highlight that the store is clean and well-organized, while others mention issues with cleanliness and disorganization.

Staff Competence

Several customers expressed frustration with staff incompetence, particularly regarding notary services and package handling.

Operational Hours

Customers frequently noted that the store does not open on time, leading to dissatisfaction and wasted visits.

Mixed Experiences

While some customers praised the friendly and helpful staff, others reported consistently negative experiences, indicating a lack of service consistency.
  • OD
    OzanBurak Doganay
    Dec 14, 2025
    2.0
    New guys are very slow.
  • BT
    Bobby Taheri
    Dec 13, 2025
    5.0
    Great experience! Thank you
  • AA
    Arash
    Dec 3, 2025
    2.0
    Closed during work hours without any signs or explanation.
  • WW
    wagwagwag
    Oct 17, 2025
    1.0
    Just left (between 4pm-5pm EST) this store #6641 and had the ABSOLUTE WORST EXPERIENCE WITH THE NOTARY GUY WHO WASN'T WEARING HIS NAME TAG NOR WOULD HE GIVE ME HIS NAME. HE WIPED HIS DRIPPING NOSE WITH HIS BARE HAND WHEN I WAS ABOUT TO HAND HIM MY I.D. and I paused. I WAS RELUCTANT TO HAND OVER MY ID AND TOLD HIM WHY AND IMMEDIATELY HE REFUSED SERVICE AND LITERALLY TURNED HIS BACK ON ME. THIS IS A NOTARY THEY CHARGE FOR THIS SERVICE AND IT IS AN URGENT MATTER TO GET DOCUMENTS NOTARIZED. IS THIS BEHAVIOUR ACCEPTABLE?? If it weren't for the lady cashier who was wearing her name tag, I would have walked out unserved. There are only two of them in the store right now and the guy has dark hair dark eyes, a disheveled sloppy look and unshaven not to mention UNHYGIENIC!!!!!! ABSOLUTELY HORRENDOUS! EASILY THE WORST RETAIL EXPERIENCE OF MY LIFE! I REMINDED MYSELF TO KEEP MY MANNERS IN CHECK WHILE IN THE STORE AND IF THE OWNER HAS WORKING CAMERAS HE WILL SEE THAT FOR HIM OR HERSELF. 10/17/2025
  • RS
    Roy Saini
    Aug 24, 2025
    5.0
    Came on a Sunday afternoon. Counter clerk was very friendly, patient and processed the return in a couple of minutes. 5/5
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Gaithersburg?

The UPS Store in Gaithersburg is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.