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The UPS Store

3.4
(125 reviews)

Business Details

325 Ellington Blvd, Gaithersburg, MD
20878, United States
(301) 963-1880

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6641 in Gaithersburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
325 Ellington Blvd, Gaithersburg, MD
20878, United States

Hours

Reviews

3.4
125 reviews
5 stars
67
4 stars
8
3 stars
3
2 stars
5
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service, citing rude and unhelpful staff, particularly after a change in management.

Cleanliness and Organization

Some reviews praised the store for being clean and organized, while others noted issues with staff not being able to assist properly.

Timeliness

Numerous customers expressed frustration with the store's inconsistent opening hours and delays in service.

Staff Attitude

Feedback highlighted a mix of friendly and helpful staff, but also noted several instances of rude behavior and lack of professionalism.
  • JW
    Jackson Weldon
    Jan 19, 2026
    1.0
    Absolutely horrible experience. Used to be a nice place but now the workers don't care and treat you like you are nothing. Hope they close this branch down permanently
  • OD
    OzanBurak Doganay
    Dec 14, 2025
    2.0
    New guys are very slow.
  • BT
    Bobby Taheri
    Dec 13, 2025
    5.0
    Great experience! Thank you
  • AA
    Arash
    Dec 3, 2025
    2.0
    Closed during work hours without any signs or explanation.
  • WW
    wagwagwag
    Oct 17, 2025
    1.0
    Just left (between 4pm-5pm EST) this store #6641 and had the ABSOLUTE WORST EXPERIENCE WITH THE NOTARY GUY WHO WASN'T WEARING HIS NAME TAG NOR WOULD HE GIVE ME HIS NAME. HE WIPED HIS DRIPPING NOSE WITH HIS BARE HAND WHEN I WAS ABOUT TO HAND HIM MY I.D. and I paused. I WAS RELUCTANT TO HAND OVER MY ID AND TOLD HIM WHY AND IMMEDIATELY HE REFUSED SERVICE AND LITERALLY TURNED HIS BACK ON ME. THIS IS A NOTARY THEY CHARGE FOR THIS SERVICE AND IT IS AN URGENT MATTER TO GET DOCUMENTS NOTARIZED. IS THIS BEHAVIOUR ACCEPTABLE?? If it weren't for the lady cashier who was wearing her name tag, I would have walked out unserved. There are only two of them in the store right now and the guy has dark hair dark eyes, a disheveled sloppy look and unshaven not to mention UNHYGIENIC!!!!!! ABSOLUTELY HORRENDOUS! EASILY THE WORST RETAIL EXPERIENCE OF MY LIFE! I REMINDED MYSELF TO KEEP MY MANNERS IN CHECK WHILE IN THE STORE AND IF THE OWNER HAS WORKING CAMERAS HE WILL SEE THAT FOR HIM OR HERSELF. 10/17/2025

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Gaithersburg?

The UPS Store in Gaithersburg is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.

Brand Certified Facts from The UPS Store

This information is certified by The UPS Store and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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