The UPS Store

3.4
122 reviews
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Business Details

325 Ellington Blvd, Gaithersburg, MD
20878, United States
(301) 963-1880
https://locations.theupsstore.com/md/gaithersburg/325-ellington-blvd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6641 in Gaithersburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available

Location

The UPS Store
325 Ellington Blvd, Gaithersburg, MD
20878, United States

Hours

Reviews

3.4
122 reviews
5 stars
66
4 stars
8
3 stars
3
2 stars
3
1 star
42

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant decline in customer service quality, with many customers reporting rude and unhelpful staff.

Cleanliness

The store is generally noted for its cleanliness and organization, contributing positively to customer experiences.

Staff Attitude

There are mixed reviews regarding staff attitude, with some customers praising friendly service while others report rude and dismissive behavior.

Operational Issues

Customers frequently mention issues with the store's hours, including being late to open and incorrect online hours.

Notary Services

Several customers expressed dissatisfaction with the notary services, citing untrained staff and refusal to notarize documents.
  • WW
    wagwagwag
    Oct 17, 2025
    1.0
    Just left (between 4pm-5pm EST) this store #6641 and had the ABSOLUTE WORST EXPERIENCE WITH THE NOTARY GUY WHO WASN'T WEARING HIS NAME TAG NOR WOULD HE GIVE ME HIS NAME. HE WIPED HIS DRIPPING NOSE WITH HIS BARE HAND WHEN I WAS ABOUT TO HAND HIM MY I.D. and I paused. I WAS RELUCTANT TO HAND OVER MY ID AND TOLD HIM WHY AND IMMEDIATELY HE REFUSED SERVICE AND LITERALLY TURNED HIS BACK ON ME. THIS IS A NOTARY THEY CHARGE FOR THIS SERVICE AND IT IS AN URGENT MATTER TO GET DOCUMENTS NOTARIZED. IS THIS BEHAVIOUR ACCEPTABLE?? If it weren't for the lady cashier who was wearing her name tag, I would have walked out unserved. There are only two of them in the store right now and the guy has dark hair dark eyes, a disheveled sloppy look and unshaven not to mention UNHYGIENIC!!!!!! ABSOLUTELY HORRENDOUS! EASILY THE WORST RETAIL EXPERIENCE OF MY LIFE! I REMINDED MYSELF TO KEEP MY MANNERS IN CHECK WHILE IN THE STORE AND IF THE OWNER HAS WORKING CAMERAS HE WILL SEE THAT FOR HIM OR HERSELF. 10/17/2025
  • RS
    Roy Saini
    Aug 24, 2025
    5.0
    Came on a Sunday afternoon. Counter clerk was very friendly, patient and processed the return in a couple of minutes. 5/5
  • DD
    Debra Duvall
    Jul 9, 2025
    1.0
    Rudest UPS location. Won’t not help my son sent a document to their email to print. I came in separately to ask why. No apology. Just attitude.
  • LC
    Letricia Coleman
    Jul 6, 2025
    5.0
    Helpful and Friendly staff
  • AC
    Ana Cavalcanti
    Jul 5, 2025
    5.0
    The store consistently maintains high cleanliness, the staff delivers exceptional service, and there’s rarely a line. When there is one, it moves quickly.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the regular business hours of The UPS Store in Gaithersburg?

The UPS Store in Gaithersburg is open Monday through Friday from 9:00 AM to 7:00 PM, Saturday from 9:00 AM to 5:00 PM, and Sunday from 10:00 AM to 3:00 PM.