Business Details
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Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4427 in Gaithersburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Quince Orchard High School Directly Behind McDonalds.
Details
- DeliveryNot available
Location
Hours
Reviews
4.2
111 reviews
5 stars
86
4 stars
3
3 stars1
2 stars0
1 star
21
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Atoosa and Rush for their exceptional service.
Efficiency
Customers frequently noted the quick service and efficient handling of tasks, with many expressing satisfaction with the speed of service even during busy times.
Cleanliness
The store was consistently described as clean and well-organized, contributing to a pleasant shopping experience.
Mixed Experiences
While many reviews were positive, there were notable complaints about rude staff and poor handling of packages, indicating inconsistency in service quality.
Extended Hours
Customers appreciated the store's extended hours, including Sunday openings, which added convenience for their shipping needs.
- DVDamzkit VEVODec 26, 20251.0I came to this UPS Store around 3:30 PM on 12/26/2025 to return Verizon Fios 5G equipment. Verizon’s return instructions clearly stated that the return only required scanning the serial number on the box. I explained this at the counter, but the associate, Allie, insisted that an MD order number was required and initially would not attempt to scan the box. To avoid further delay, I called Verizon customer service while standing at the counter. Due to long wait times, this took over 40 minutes. Verizon confirmed over the phone the same information that was provided in the email, that only the serial number was required. I passed this information back to Allie, who reluctantly attempted to scan the box. At that point, the manager, Atoosa, stepped in to assist, and the serial number was scanned successfully. This entire situation could have been resolved in minutes if the associate had simply followed the provided instructions or attempted the scan earlier. Instead, I lost nearly 45 minutes of my time. I rarely leave Google reviews, but this experience was frustrating and unnecessary. Thank you Atoosa for your help, this lady was nice and apologized too.
- JBJ BDec 24, 20255.0I made a massive TikTok shop blunder, spent a stupid amount, kept basically nothing, and they made the process nearly painless which was amazing. They know what they’re doing and move with competence. Thanks yall!!!
- MMMDec 12, 20255.0One of the best UPS stores. Clean, staff is always very friendly and helpful. Always have a pleasant experience stopping here. Thank you guys!!!
- AZAlberto ZamoranoOct 24, 20255.0The fair prices and superb service that i consistently get whenever using UPS!
- GTG A (TheFamous)Oct 5, 20255.0I have been here today and I had a great experience. First of all this location is open on Sundays, which kudos to them because they aren’t that many locations that do this. I was served today by a young professional employee who had a beautiful smile and a great attitude. Despite the long line that they had in the store at the time it moved fairly quickly, and I was in and out in a few minutes.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What services does The UPS Store in Gaithersburg offer?
The UPS Store #4427 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.
What are the regular opening hours of The UPS Store in Gaithersburg?
The store is open Monday to Friday from 8:30 AM to 7:00 PM, Saturday from 8:30 AM to 6:00 PM, and Sunday from 9:00 AM to 4:00 PM.
Is The UPS Store open on holidays?
The UPS Store is closed on Thanksgiving (Nov 27), Christmas (Dec 25), New Year's Eve (Dec 31), New Year's Day (Jan 1), and Martin Luther King Jr. Day (Jan 19). It is open on Veterans Day (Nov 11) and the day after Thanksgiving (Nov 28).
Where is The UPS Store located in Gaithersburg?
It is located at 12154 Darnestown Rd, Gaithersburg, MD 20878, directly behind McDonald's near Quince Orchard High School.
What payment methods are accepted at The UPS Store?
The UPS Store accepts American Express, Android Pay, Apple Pay, Cash, Check, Discover, MasterCard, Samsung Pay, and Visa.
Does The UPS Store offer mailbox rental services?
Yes, The UPS Store offers mailbox rentals and full mailbox services for mail and packages.
What languages are spoken at The UPS Store for customer service?
Customer service is available in English, Farsi, Korean, Russian, Spanish, Urdu, and Hineko.
What nearby places can I visit before or after visiting The UPS Store?
You can visit 1-800-Flowers Gaithersburg for flowers and gifts, Rockville Florist for grocery and floral needs, and That's a Wrap if you want to grab a meal at a salad bar and delicatessen nearby.
Are there nearby professional services related to shredding close to The UPS Store?
Yes, Shred Nations offers shredding and printing services nearby which can complement your document finishing or shredding needs from The UPS Store.
How can nearby businesses like Committee for Better Government or AMSUS benefit a visitor of The UPS Store?
Visitors interested in community services or federal health professionals might find Committee for Better Government and AMSUS with related community and social services close to The UPS Store, useful for networking or support.