The UPS Store

4.2
111 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #4427 in Gaithersburg offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Near Quince Orchard High School Directly Behind McDonalds.

Details

  • DeliveryNot available

Location

The UPS Store
12154 Darnestown Rd, Gaithersburg, MD
20878, United States

Hours

Reviews

4.2
111 reviews
5 stars
86
4 stars
3
3 stars
1
2 stars
0
1 star
21

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and professional, with specific mentions of employees like Atoosa and Rush for their exceptional service.

Efficiency

Customers frequently noted the quick service and efficient handling of tasks, with many expressing satisfaction with the speed of service even during busy times.

Cleanliness

The store was consistently described as clean and well-organized, contributing to a pleasant shopping experience.

Mixed Experiences

While many reviews were positive, there were notable complaints about rude staff and poor handling of packages, indicating inconsistency in service quality.

Extended Hours

Customers appreciated the store's extended hours, including Sunday openings, which added convenience for their shipping needs.
  • DV
    Damzkit VEVO
    Dec 26, 2025
    1.0
    I came to this UPS Store around 3:30 PM on 12/26/2025 to return Verizon Fios 5G equipment. Verizon’s return instructions clearly stated that the return only required scanning the serial number on the box. I explained this at the counter, but the associate, Allie, insisted that an MD order number was required and initially would not attempt to scan the box. To avoid further delay, I called Verizon customer service while standing at the counter. Due to long wait times, this took over 40 minutes. Verizon confirmed over the phone the same information that was provided in the email, that only the serial number was required. I passed this information back to Allie, who reluctantly attempted to scan the box. At that point, the manager, Atoosa, stepped in to assist, and the serial number was scanned successfully. This entire situation could have been resolved in minutes if the associate had simply followed the provided instructions or attempted the scan earlier. Instead, I lost nearly 45 minutes of my time. I rarely leave Google reviews, but this experience was frustrating and unnecessary. Thank you Atoosa for your help, this lady was nice and apologized too.
  • JB
    J B
    Dec 24, 2025
    5.0
    I made a massive TikTok shop blunder, spent a stupid amount, kept basically nothing, and they made the process nearly painless which was amazing. They know what they’re doing and move with competence. Thanks yall!!!
  • MM
    M
    Dec 12, 2025
    5.0
    One of the best UPS stores. Clean, staff is always very friendly and helpful. Always have a pleasant experience stopping here. Thank you guys!!!
  • AZ
    Alberto Zamorano
    Oct 24, 2025
    5.0
    The fair prices and superb service that i consistently get whenever using UPS!
  • GT
    G A (TheFamous)
    Oct 5, 2025
    5.0
    I have been here today and I had a great experience. First of all this location is open on Sundays, which kudos to them because they aren’t that many locations that do this. I was served today by a young professional employee who had a beautiful smile and a great attitude. Despite the long line that they had in the store at the time it moved fairly quickly, and I was in and out in a few minutes.

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Gaithersburg offer?

The UPS Store #4427 provides packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, passport/photo ID services, and more.