With a focus on the community of small businesses and consumers, Staples in Frederick, MD provides innovative printing, shipping, technology, travel and recycling services, along with products and inspiration essential to the new ways of working and learning. Staples Stores serve millions of customers from entrepreneurs and small businesses to remote workers, parents, teachers, and students. Explore Staples, the Working and Learning Store, at your local Staples Store or visit us online.
While many customers praised the friendly and helpful staff, there were significant complaints about poor customer service, particularly in the tech and returns departments.
Product Availability
Customers appreciated the good selection of office supplies and the store being well-stocked, although some reported issues with specific items being unavailable.
Store Experience
The store environment was generally described as clean and organized, but some customers experienced long wait times and unhelpful staff during busy periods.
Management Issues
Several reviews highlighted management problems, including unprofessional behavior from staff and inadequate responses to customer complaints.
EN
Ed Niko
Feb 7, 2026
5.0
awesome service and friendly staff.
EG
Elena Guardia
Jan 12, 2026
5.0
Austin was SO kind and helpful in the printing department. We were in and out quickly too!
HS
Helen Shultz
Dec 21, 2025
1.0
The customer call service is horrible! I called 6 TIMES. Someone only answered once, transferred me then they hung up without even saying hello! Iv been waiting on phone over half hour without any answer, this is ridiculous.
JL
John L
Nov 25, 2025
5.0
Had a very nice experience at the 7th street Staples last Sunday the 23rd. Shout out to the associates that waited on me at the customer service desk. Excellent customer service skills. Thanks guys. It did not go unnoticed.
FA
Fred Abeles
Nov 21, 2025
5.0
Staples has a good selection of office products at reasonable prices. I have been a customer for a long time. They provide a valuable public service.