The UPS Store

Reviews

• LC

  Luis Chumpitaz

  Apr 8, 2026
  1.0
  I am writing to formally complain about a deeply distressing incident involving my elderly father and the store manager, Mr. Kim, at your Fort Washington store. My father was attempting to explain that an Amazon delivery had arrived without external packaging. While I understand there may be specific store policies regarding unboxed items, Mr. Kim’s response was unprofessional and discriminatory. He treated my father with extreme disrespect and ultimately forced him to leave the premises. This level of hostility toward a senior citizen is unacceptable, and I would like to know how UPS intends to address this manager's conduct.
• MM

  Mike Medley

  Mar 24, 2026
  5.0
  Always have good customer service
• JS

  Jaekia Singleton

  Feb 6, 2026
  5.0
  The customer service here is always top tier. I also love all of the services offered here so much so as of today, I now have a business mailbox with this location.
• AR

  Aleshia Reeves

  Jan 29, 2026
  1.0
  The ladies in the store did not greet me and my child as I walked in the store. As I was asking questions about my package one was on the phone scrolling. The other lady brush my question off. As I started to get upset they tried to act a as if I was the problem
• MY

  Maranda York

  Jan 22, 2026
  1.0
  ​I had an incredibly disappointing experience at this location due to hidden fees and the unprofessional behavior of a staff member named Mr. Kim. ​I went in to drop off an Amazon return and print a simple color document. Although I had the email ready to send to the store, Mr. Kim instructed me to use the store computer instead. I followed his directions, and the entire process took less than 20 seconds. ​When I went to pay, I was shocked to see a charge for "5 minutes of computer time." When I politely asked why I was being charged for the computer when I was specifically told to use it, Mr. Kim became defensive and raised his voice. When I mentioned that other shipping centers (like FedEx) typically don't charge a computer fee for a simple email-to-print job, he rudely shouted, "THIS IS UPS NOT FED EX I DON'T CARE WHAT THEY DO." ​The issues with this visit: ​Lack of Transparency: I was charged for a service I was told to use without being informed of the cost. ​Overcharging: Being billed for 5 minutes of time for a 20-second task is unreasonable. ​Poor Customer Service: Mr. Kim was loud, stoic, and refused to explain the reasoning behind the charges, opting instead to be hostile. ​If there were another option in Fort Washington I would not be coming back. If you need simple printing services without the attitude and hidden fees, I would suggest going elsewhere. Next time I'm sure the library would be more helpful! Do better Mr. KIM!!!!

Frequently Asked Questions About The UPS Store