The UPS Store

Reviews

• MF

  M Ferger

  Jan 4, 2026
  5.0
  They were friendly and helpful. I had several packages and they helped me with sizing of boxes and made it so they didn’t necessarily upsell. This particular day Amazon was down so people weren’t happy, even though it was nationwide, yet they kept a positive vibe in the store. Best one and I went out of my way to this one.
• LG

  Leesa “garlamba” Garland

  Oct 25, 2025
  5.0
  Always prompt and courteous in handling any packages or returns.
• AH

  Andrea Higgins

  Oct 14, 2025
  4.0
  Shipping was high but my package got shipped.
• SR

  Shawn Readinger

  Sep 17, 2025
  1.0
  Last month on direction of ATT I used this UPS to ship a phone back to ATT. The employee at the counter picked out the packaging material and packaged the phone. Upon my packages arrival at ATT it was damaged. ATT charged me $1100 for the phone. I filed a claim with UPS which stated they denied the claim due to improper packaging (which a UPS employee picked out and packaged). I have been passed around for hours trying to get this corrected. If anyone plans on shipping anything of value I would suggest recording the employee picking the packaging and packaging. There phone message states " We can guarantee your package will arrive safely and on time". Do yourself a favor a d don't trust that. What a joke.
• VS

  VictrolaMusic Smith

  Aug 28, 2023
  5.0
  If I could rate this UPS Store 10 STARS I would! I'm in New York State and I recently purchased a VERY fragile antique item that included several small and equally fragile parts. I called and spoke first with Geoff who was very patient, friendly and accommodating and he provided me with a very reasonable packing and shipping cost. I asked if I could please be called prior to packaging so that I could provide small details about packing it. Shortly after the seller dropped off my item(s) to this UPS Store I received a very friendly call from Emily who explained that she would be packing my items. Emily was incredibly patient and helpful with listening to my concerns about my fragile items and explained that she would pack them very securely. Emily then EXCEEDED my expectations by sending me pictures of my carefully wrapped items that she painstakingly packed for me. THIS is Customer Service at the highest level. When my package arrived by UPS Ground I was amazed to see in person how securely Emily had packed each and every item. Every single item in my package received the finest care in packing that I have ever seen. I highly recommend Emily and Geoff at this UPS Store for the finest service you will find anywhere on the planet! Thank you so much! - Doug

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