United States Postal Service

1.3
224 reviews

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport Office
Visit your local Post Office™ at 444 Maryland Ave to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
444 Maryland Ave, Essex, MD
21221, United States

Hours

Reviews

1.3
224 reviews
5 stars
13
4 stars
2
3 stars
6
2 stars
7
1 star
196

What are people saying?

AI-generated from recent customer reviews

Delivery Issues

Numerous customers reported missing packages, delayed deliveries, and packages being delivered to incorrect addresses.

Customer Service

Feedback highlighted consistently rude and unprofessional behavior from staff, with many customers expressing frustration over poor service.

Staffing Problems

Customers noted long wait times due to insufficient staff, with complaints about only one window open during busy hours.

Management Concerns

Reviews indicated a lack of effective management, with calls for retraining and better oversight of employees.

Overall Experience

The overall sentiment was overwhelmingly negative, with many customers expressing dissatisfaction and recommending avoiding this location.
  • LH
    Lenny Handfinger
    Nov 15, 2025
    1.0
    This place is the absolute worst. Saturday 11/15/25 I go to mail a couple of packages. Saw some people milling around outside, the reason is the door was locked and it only 12:30. After some pounding on the door by myself and others a woman who claims to be a supervisor opens the outer door and seems quite agitated that we are trying to get our mail out. We wait and finally a young lady shows up to open the counter area, she does not want to be there and makes sure we (the customers) know it. She is extremely rude. I finally get her to tell me why the post is closed at 12:30 she tells me the post office needs to hire more people. How does that affect the doors being locked at 12:30 I ask and she tells me she's not answering any more questions. The post office is supposed to be open until 1:00 on Saturday. The Essex post office is the worst. Just look at the reviews and ratings here. The manager needs to get it together. Horribly rude people working.
  • EA
    Emily A
    Oct 20, 2025
    1.0
    Investigate location! If your package arrives here, im sorry to tell you its a 60/40 chance you wont get that package.
  • AM
    Anna Marquez
    Sep 30, 2025
    1.0
    Good place to loose your mail that people mailed hate this place lost my rent and tax bill payment 🤬
  • JD
    Jer Demp
    Sep 2, 2025
    1.0
    Just delivered my wife's anniversary present to the wrong address. A vacant house on another street with a for sale sign in front of it... I mean.... 🤷‍♂️
  • MH
    Michael Harper
    Aug 29, 2025
    1.0
    One guy at the window saying he can’t help anyone because he is by himself. He is to busy and it will be at least an hour before he can help anyone. There are a 12 people standing here and this guy could care less. Unbelievable

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.