The UPS Store

3.8
215 reviews
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Business Details

8480 Baltimore National Pike, Ellicott City, MD
21043, United States
(410) 461-8523
https://locations.theupsstore.com/md/ellicott-city/8480-baltimore-national-pike
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #0697 in Ellicott City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - In Normandy Shopping Center.

Details

  • DeliveryNot available

Location

The UPS Store
8480 Baltimore National Pike, Ellicott City, MD
21043, United States

Hours

Reviews

3.8
215 reviews
5 stars
145
4 stars
5
3 stars
6
2 stars
5
1 star
54

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the staff for being friendly, helpful, and efficient, particularly highlighting employees like Mariam and Keston.

Service Issues

Several reviews mentioned poor service experiences, including rude staff, long wait times, and unresolved package issues.

Location Convenience

Customers appreciated the store's location and variety of services, although some noted discrepancies in operating hours.

Pricing Concerns

Some customers felt that prices for services and materials were too high, particularly for items like boxes and notary services.
  • JM
    Joan McCabe
    1 day ago
    2.0
    I had a return processed through Happy Returns. I had the item folded in tissue paper in a sealed plastic envelope and had a QR code. A young man working there ripped it out of the envelope because it apparently is shipped in a batch of items (my first experience with this service). He threw the shirt into a clear plastic bag balled up as if it were rag. I asked to fold it and wrap in tissue paper, which he allowed me to do. I later checked Happy Returns’ information, and they return items to the merchant for resale. No one would want to buy a garment in the condition the UPS store employee tried to ship it, and I would never return anything in that condition. There are two issues here: one, the callous handling makes me wonder how this young man handles other items, and two, items returned in unsellable condition drive up costs for all of us. I will think twice before trusting this store with any packaging.
  • DS
    Daniel Forant Sr
    Nov 15, 2025
    5.0
    Excellent service
  • FF
    FRT
    Nov 15, 2025
    1.0
    Had a prepaid return label. Item was in original sealed box, they put it in a small 6 inch plastic bag and charged $3 bucks for a small tiny bag. Cummon UPS!
  • MM
    Mary Beth Massari
    Oct 22, 2025
    5.0
    This UPS store is one of many in my area and I will always use this one, even if others are closer to my home!! The store is organized, efficient, careful with handling what you’re mailing and you can trust them to send your package and it will be received!
  • EH
    Elizabeth Hudak
    Oct 4, 2025
    4.0
    Nice agents. They have patience with crazy customers.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 11:00 AM - 4:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What services does The UPS Store in Ellicott City offer?

The UPS Store offers packing, shipping, printing, document finishing, mailbox services, notary, shredding, and faxing.