Business Details
About
Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer Rental
The UPS Store #6527 in Ellicott City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .
Details
- DeliveryNot available
- Wheelchair accessible entranceAvailable
Location
Hours
Reviews
2.7
137 reviews
5 stars
52
4 stars
7
3 stars1
2 stars
6
1 star
71
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted rude and unprofessional behavior from staff, particularly the owner, leading to a negative customer experience.
Inconsistent Experiences
While some customers praised the helpfulness of newer employees, many others reported consistently poor service and a lack of basic courtesy.
Racial Discrimination Concerns
Several reviews mentioned perceived racial discrimination in the treatment of customers, particularly by the owner.
Convenience and Location
Customers appreciated the store's convenient hours and location, although this did not compensate for the negative service experiences.
Pricing Issues
Complaints about high charges for basic services, such as printing labels and using tape, were frequently mentioned.
- JKJames Karpie6 days ago1.0Never opens on time. Showed up many times for shipping and is closed during open hours.
- RKRavi KOct 14, 20251.0There seems to be an issue with the store owner’s behavior. He treats customers differently based on their skin color—warm and welcoming to white customers, but distant or unwelcoming to people of his own background. It’s disappointing to see this kind of attitude. Time to grow up and treat everyone with the same respect.
- LLLanga LanzaOct 8, 20251.0Terrible Service and Unprofessional Staff – Absolutely Zero Courtesy I wish I could give this place negative stars. My recent experiences here have been beyond disappointing. The staff is rude, unhelpful, and completely uninterested in providing any kind of decent customer service. Not once have I been greeted with any form of appreciation or gratitude – in fact, after I say "thank you," I get nothing but silence. If you value even the most basic level of respect, I strongly advise you to avoid this place. To top it off, all I've heard from the staff during my visits is "move your box" after it's been labeled, as if it's my responsibility after giving it to them. It's honestly ridiculous. The lack of professionalism here is appalling, and it’s clear they don’t care about their customers or their experience. I’m done with this store and won’t be returning. There are plenty of other businesses out there that know how to treat their customers with respect. I wouldn’t recommend this place to anyone.
- ATAlex TsayOct 6, 20251.0Beware of this UPS location. The store owner commits fraudulent actions by adjusting the size of the boxes after drop off to increase the original payment via “adjustment of charges”. I have all the proof photos and submitted several claims to the related authorities.
- JJJay JoshiOct 6, 20255.0Love the convenient hours and location of the store. The Manager Anil is always willing to help customers and gives you the best guidance and tips on how best to ship your product at the cheapest price.
Frequently Asked Questions About The UPS Store
Are you open on Sunday?
Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.
What are the main services offered by The UPS Store in Ellicott City?
The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.
What are the store hours for The UPS Store #6527 in Ellicott City on weekdays?
The UPS Store is open Monday through Friday from 8:30 AM to 7:00 PM.
Is The UPS Store open on Sundays and holidays?
Yes, The UPS Store is open on Sundays from 9:00 AM to 3:00 PM. Hours may vary on holidays; some holidays may be closed, so it's best to check their website for current holiday hours.
What payment methods are accepted at The UPS Store in Ellicott City?
They accept American Express, Android Pay, Apple Pay, cash, check, Discover, Mastercard, Samsung Pay, and Visa.
Can customers use mailbox rental services at this UPS Store location?
Yes, mailbox rental services are available for all mail and packages.
Does The UPS Store provide notary and shredding services?
Yes, the store offers both notary and document shredding services.
Are there any special offers or coupons available at The UPS Store?
Yes, customers can save big with special offers and coupons available on their website.
What are some nearby places customers can visit before or after their visit to The UPS Store?
Nearby you can visit Pure Green Juice Bar for a smoothie or cafe experience, and Grille 620 for dining, perfect for grabbing a meal or refreshment.
Is there a nearby location where customers can have their car detailed after visiting The UPS Store?
Yes, Mobile Car Clean MD LLC provides auto detailing and automotive repair services close to The UPS Store.
What options are there nearby for beauty or personal care services near The UPS Store?
European Wax Center, a beauty salon specializing in waxing and hair removal, is located nearby for personal care needs.