The UPS Store

2.8
137 reviews
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Business Details

11101 Resort Rd, Ellicott City, MD
21042, United States
(410) 461-9300
https://locations.theupsstore.com/md/ellicott-city/11101-resort-rd
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About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #6527 in Ellicott City offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - .

Details

  • DeliveryNot available
  • Wheelchair accessible entranceAvailable

Location

The UPS Store
11101 Resort Rd, Ellicott City, MD
21042, United States

Hours

Reviews

2.8
137 reviews
5 stars
53
4 stars
7
3 stars
1
2 stars
6
1 star
70

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant divide in customer service experiences, with many reviews highlighting rude and unprofessional staff, particularly from the owner, while others praise friendly and helpful employees.

Store Hours

Customers frequently reported issues with the store not opening on time or closing early, leading to frustration.

Professionalism

Numerous reviews mention a lack of professionalism, with staff displaying impatience and unhelpfulness, particularly during returns.

Mixed Experiences

While some customers have had positive experiences with specific employees, the overall sentiment is marred by complaints of poor service and treatment.
  • YP
    Yati PB
    Jan 2, 2026
    5.0
    Had an error that occurred on Amazon's part, but The UPS Store workers corrected it for me and now I have no worries in regards to my refund
  • RK
    Rina Kim
    Dec 27, 2025
    5.0
    Very friendly and helpful staff
  • JK
    James Karpie
    Nov 18, 2025
    1.0
    Never opens on time. Showed up many times for shipping and is closed during open hours.
  • RK
    Ravi K
    Oct 14, 2025
    1.0
    There seems to be an issue with the store owner’s behavior. He treats customers differently based on their skin color—warm and welcoming to white customers, but distant or unwelcoming to people of his own background. It’s disappointing to see this kind of attitude. Time to grow up and treat everyone with the same respect.
  • LL
    Langa Lanza
    Oct 8, 2025
    1.0
    Terrible Service and Unprofessional Staff – Absolutely Zero Courtesy I wish I could give this place negative stars. My recent experiences here have been beyond disappointing. The staff is rude, unhelpful, and completely uninterested in providing any kind of decent customer service. Not once have I been greeted with any form of appreciation or gratitude – in fact, after I say "thank you," I get nothing but silence. If you value even the most basic level of respect, I strongly advise you to avoid this place. To top it off, all I've heard from the staff during my visits is "move your box" after it's been labeled, as if it's my responsibility after giving it to them. It's honestly ridiculous. The lack of professionalism here is appalling, and it’s clear they don’t care about their customers or their experience. I’m done with this store and won’t be returning. There are plenty of other businesses out there that know how to treat their customers with respect. I wouldn’t recommend this place to anyone.
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Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 9:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the main services offered by The UPS Store in Ellicott City?

The UPS Store offers packing, shipping, printing, document finishing, mailbox rentals, notary, shredding, faxing, computer access, and passport/photo ID services.