United States Postal Service

1.9
305 reviews
Person picking up a package from USPS smart lockers

About

Post OfficeShipping ServiceCargo ServicePackaging Supply StoreLogistics ServiceMoney Order ServiceVisa and Passport OfficeUnited States Postal Service
Visit your local Post Office™ at 6655 Santa Barbara Rd to find everything you need to send mail and ship packages. Explore our other products and services like money orders, Post Office™ boxes, passports, gift cards, and more

Location

United States Postal Service
6655 Santa Barbara Rd, Elkridge, MD
21075, United States

Hours

Reviews

1.9
305 reviews
5 stars
57
4 stars
10
3 stars
6
2 stars
8
1 star
224

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed; while some employees are praised for being friendly and helpful, others are criticized for being rude and unprofessional.

Efficiency

Many customers reported long wait times and slow service, often due to understaffing or inefficiency.

Package Handling

Numerous complaints about lost or misdelivered packages, with customers expressing frustration over the handling of their mail.

Staff Attitude

Several reviews highlighted a lack of professionalism and a negative attitude among some staff members, impacting the overall customer experience.
  • MD
    Michael P Drabic
    2 days ago
    4.0
    Great people!
  • DM
    Danielle Mercer
    Nov 15, 2025
    5.0
    The staff was very friendly and helpful
  • CC
    Caitlin Cordial
    Nov 11, 2025
    1.0
    No one actually works here. DO NOT USE THIS LOCATION.
  • JJ
    Jen
    Oct 18, 2025
    1.0
    They have constantly left my packages in a parcel locker but not actually LOCKING it and leaving the key to our mailbox. If only I can just give 0 stars.
  • MH
    Matt H
    Oct 8, 2025
    1.0
    Like others mentioned, you never know what you’re going to get here. Sometimes the service is fast, but that’s only if you’re dropping off or doing something basic like buying stamps. Often there is a line, and if there is, it takes forever to get through it. I can’t wait for this to all be automated. I don’t really blame the workers, it’s usually only one person working the register and the people/customers can be just as incompetent and difficult to deal with. Timothy and Christina are great. But I’ve had a few packages get lost here. Just avoid this post office if you can. Ps: I’m still waiting in line.

Frequently Asked Questions About United States Postal Service

Can I get a passport application at this Post Office?

Yes, Thousands of Post Offices™ accept first-time passport applications for the U.S. Department of State. Most of those locations can also take your passport photo. Please complete and print your passport application form before you apply.

Is an appointment needed for passport services?

Most Post Offices that offer passport services have set hours, and you'll need to schedule an appointment using our online scheduler. We also offer limited Passport walk-in hours at select locations.