The UPS Store

2.8
156 reviews

About

Shipping ServiceCopy ShopBanner StoreVisa and Passport OfficeComputer RentalThe UPS Store
The UPS Store #3301 in Elkridge offers expert packing, shipping, printing, document finishing, a mailbox for all of your mail and packages, notary, shredding and even faxing - locally owned and operated and here to help. Stop by and visit us today - Next To Fitness 19.

Details

  • DeliveryNot available

Location

The UPS Store
6030 Marshalee Dr, Elkridge, MD
21075, United States

Hours

Reviews

2.8
156 reviews
5 stars
65
4 stars
6
3 stars
2
2 stars
6
1 star
77

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant inconsistency in customer service, with some employees providing excellent assistance while others are reported as rude and unhelpful.

Employee Performance

Specific employees, particularly Tai, received high praise for their helpfulness, while others were criticized for their lack of professionalism and courtesy.

Store Operations

Customers expressed frustration with the store's adherence to posted hours, with reports of early closures and unavailability during business hours.

Cleanliness and Organization

The store is generally noted as clean and tidy, but there are concerns about package organization and management, leading to lost or misplaced items.

Pricing Issues

Several reviews mention dissatisfaction with pricing practices, particularly regarding charges for printing and packaging services.
  • JF
    juliana Figueiredo
    1 day ago
    1.0
    The young man that worked here Friday night . Not interested in his job or helping anyone. He was too busy talking on his phone. The other time I came he was also busy on the phone as well. I came to return Amazon packages he directed me to the scanner . After the machine not scanning . I told him it wasn’t working . He said he couldn’t scan it either and nothing he could do about it. I proceeded to leave went up the street to another UPS store where I got a totally different experience. They took care of me and was able to scan the barcode and do the return successfully. Will not be returning to this ups until they get some better staff.
  • PD
    Patti Dean
    4 days ago
    5.0
    This UPS store is my local store and I am in there almost every week. Everyone is always super nice and helpful but tonight Tai went above board and let me in 20 minutes after they had closed to drop off my items. I thought they were still open as the lights were on, but saw they weren't and walked away but he came out to let me in. thanks so much UPS!
  • SJ
    Steven Jace
    4 days ago
    1.0
    wasn’t even worth the one star One of the worst experiences I’ve had at the UPS store. I can’t explain to you how rude the person that was working there strongly suggest do not go to this location. 👎🏻👎🏻
  • M8
    Mjg13 87
    Dec 30, 2025
    1.0
    If I could give this location and its owner zero stars I would do that. Avoid this location at all cost. I had them pick up items from an auction for me over 4 weeks ago totaling $2500. I finally received the first shipment from them and all equipment is completely destroyed. Each unit weighted 35 lbs and was wrapped in 1 sheet of bubble wrap and placed on its side in a box that had over 12 inches of empty space . A child could do a better job packing equipment like this. I have never experienced such horrible service. Now I can not get the owner or any store rep to answer the phone to help process a claim. This store should be closed !!!!!
  • KD
    Kristen Mullaney Detwiler
    Dec 21, 2025
    5.0
    The young man who waited on me at store #3301 in Elkridge Maryland on Sun 12/21/2025 was wonderful! Store was clean and tidy!

Frequently Asked Questions About The UPS Store

Are you open on Sunday?

Yes, our hours on Sunday are 10:00 AM - 3:00 PM. Hours may vary on holidays, please visit our website for our latest hours and more information.

What are the operating hours of The UPS Store in Elkridge?

The UPS Store is open Monday to Friday from 9:00 AM to 7:00 PM, Saturday from 9:30 AM to 5:30 PM, and Sunday from 10:00 AM to 3:00 PM. Holiday hours may vary.